Danawit Demeke
Las Vegas
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Las Vegas, NV
10.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Administration Assistant
Misys Allscripts
Las Vegas, Nevada, United States
11.2021 - 10.2022
- Provide administrative support within the general surgical practice. Answer multi-line phones, greet patients, schedule appointments and surgeries for three surgeons, handle insurance pre-certifications and assist in upkeep and management of patient medical records and practice files.
- Helped maintain cancer-patient recall program, ensuring the accuracy of daily data entry and tracking 275+ cancer patients and their follow-up schedules.
- Assisted in Master Patient Index (MPI) data-cleanup project, purging duplicate records and merging relevant data from other sources.
- Improved the organization of patient files and practice records, instituting new systems and processes that saved time, minimized errors and accelerated insurance payments.
- Resolved patient issues diplomatically and expediently to ensure customer satisfaction, always keeping patient confidentiality a priority.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Call Center Representative
Sutherland
03.2021 - 01.2022
- Properly directed inbound calls in phone queues to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Provided input to assist in selection and implementation of new phone system.
Front Desk
ACS
Las Vegas, Nevada, United States
08.2019 - 07.2021
- Advertised client properties on websites, through social media, and in real estate.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Coordinated appointments to show marketed properties.
- Prepared and organized documents for co-op board interviews.
- Communicated with clients to understand their property needs and preferences.
- Delivered positive, effective sales presentations.
- Oversaw the advertising of properties for web and print media.
Shift Manager
City Life Excalibur
Las Vegas, Nevada, United States
05.2018 - 08.2019
- Managed inventory for all shifts and ordered supplies.
- Trained new employees on proper food handling and safety procedures.
- Outlined shift duties and created signage to keep employees informed of procedures.
- Maintained total Directing customers to merchandise cleanliness for every shift and ensured the following shift would have a clean facility for transition.
- Reinforced employee accomplishments and made Employee of the Month recommendations to management.
Education
Bachelor's degree - Health/Health Care Administration/Management
University of Nevada-Las Vegas
01.2021
Associate of Art Degree - undefined
College of Southern Nevada
05.2018
Skills
- Administration assistant
- Schedule appointments
- Customer service
- Strong work ethic
- First aid
- Team collaboration
- Reliability and punctuality
- Food and beverage service
- Time management
- Safety procedures
- Public speaking
- Emergency procedures
- Leadership qualities
- Data entering records
- Office tasks
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines Inc.
10.2022 - Current
Administration Assistant
Misys Allscripts
11.2021 - 10.2022
Call Center Representative
Sutherland
03.2021 - 01.2022
Front Desk
ACS
08.2019 - 07.2021
Shift Manager
City Life Excalibur
05.2018 - 08.2019
Associate of Art Degree - undefined
College of Southern Nevada
Bachelor's degree - Health/Health Care Administration/Management
University of Nevada-Las Vegas