Danay Darden
Cleveland Heights
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Keybooth Operator
Towne Park
01.2025 - Current
- Handled parking needs of patients with safety and courtesy.
- Delivers efficient execution of customer key orders with a focus on timeliness.
- Deliver exceptional hospitality services with attention and friendliness.
Lead Material Handler
humano
09.2024 - 12.2024
- Managed a team of material handlers to ensure optimal productivity, performance, and safety.
- Spearheaded the implementation of a new warehouse management system, improving overall operational efficiency.
- Collaborated with cross-functional teams to support production goals and continuous improvement initiatives.
- Minimized product damage by maintaining proper storage conditions and handling techniques.
Vehicle Delivery Driver
CarMax
03.2023 - 07.2024
- Transported vehicles safely and efficiently to designated locations, adhering to all traffic laws and regulations
- Loaded and unloaded vehicles onto car hauler trailers using proper equipment and techniques
- Inspected vehicles for any damage or issues prior to loading, documenting findings accurately
- Secured vehicles on the trailer using straps, chains, or other appropriate methods to prevent shifting during transit
- Maintained accurate records of vehicle pick-up and delivery times, ensuring timely communication with dispatchers
- Collaborated with dispatchers to plan efficient routes for multiple vehicle deliveries in a single trip
CDL Class A Driver
Big C freight
12.2022 - 02.2023
- Transport goods between locations using tractor trailers and heavy trucks
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected load security and checked for damages.
- Loaded truck and properly secured items to prevent damage for deliveries.
Maid/Housekeeping Cleaner
Hubbard's Maid Service
08.2022 - 10.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
Patient Revenue Cycle Specialist
University Hospitals
01.2022 - 04.2022
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Reached out to insurance companies to verify coverage.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Patient Service Specialist
Cleveland clinic
05.2019 - 07.2021
- Working with doctors checking patients in and out for appointments , checking patient eligibility for services or programs, working with data entry, and scheduling follow-up appointments
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
STNA
Menorah Park
07.2017 - 06.2018
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
Education
Some college - Business Management
Cuyahoga Community College District
Richmond Heights, OHHigh School Diploma -
Lutheran High School
Cleveland Heights, OH06.2016
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
- Efficient multitasking
- Safety compliance
- Data entry
- Customer service
- Work scheduling
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Patient registration
- Conflict resolution
- Medical billing
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Scheduling diagnostic procedures
- Insurance company billing
- Patient identity verification
Certification
- First Aid Certification
- CPR/AED Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Keybooth Operator
Towne Park
01.2025 - Current
Lead Material Handler
humano
09.2024 - 12.2024
Vehicle Delivery Driver
CarMax
03.2023 - 07.2024
CDL Class A Driver
Big C freight
12.2022 - 02.2023
Maid/Housekeeping Cleaner
Hubbard's Maid Service
08.2022 - 10.2022
Patient Revenue Cycle Specialist
University Hospitals
01.2022 - 04.2022
Patient Service Specialist
Cleveland clinic
05.2019 - 07.2021
STNA
Menorah Park
07.2017 - 06.2018
Some college - Business Management
Cuyahoga Community College District
High School Diploma -
Lutheran High School
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