Danay Dominguez Marquez
Apopka,FL
Summary
Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
5
5
years of professional experience
Work History
Waitress
Lechonera Latina
07.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Day Care in Special Education Pequeño Columnista
MINED
10.2020 - 08.2022
- Worked with children with development disabilities in activities to promoted socialization and physical coordination.
- Monitor and record patient´s progress.
- Educated family and caregivers on treatments and home exercises.
- Establish good communication with parents.
- Prepare materials and taught lessons that supported each child´s growth towards their individual goals.
- Took children to playground, as well I taught them social skills.
- Communicated and collaborated with other healthcare professionals involved in the care of patients.
Receptionist Intern
MINTUR
12.2019 - 07.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Collaborated with team members to complete projects on-time while maintaining attention to detail.
- Developed strong rapport with clientele through empathetic communication skills that displayed genuine care for their needs.
Education
RBT Readiness (40 Hour Training) - Behavior Studies
Behavior Development Solutions
FL, USA06.2024
Occupational Therapist Habilitation Training - Rehabilitation Therapy
Belkys Sotomayor Rehabilitation Center
Ciego De Avila, Cuba09.2020
Language Associate - English Language And Literature
Maximo Gomez University
Ciego De Avila, Cuba06.2020
Hospitality,Tourism And Economics Associates - Economics
Maximo Gomez University
Ciego De Avila, Cuba04.2020
High School Diploma -
Pedro Valdivia High School
Ciego De Avila, Cuba05.2018
Skills
Occupational Therapy Assistant with experience working with pediatric patients Focused team player familiar with helping patients develop skills as feeding, grooming and dressing as well as providing educational support Well versed in delivering effectives rehabilitation services, documenting process and meeting schedules
Timeline
Waitress
Lechonera Latina
07.2023 - Current
Day Care in Special Education Pequeño Columnista
MINED
10.2020 - 08.2022
Receptionist Intern
MINTUR
12.2019 - 07.2020
RBT Readiness (40 Hour Training) - Behavior Studies
Behavior Development Solutions
Occupational Therapist Habilitation Training - Rehabilitation Therapy
Belkys Sotomayor Rehabilitation Center
Language Associate - English Language And Literature
Maximo Gomez University
Hospitality,Tourism And Economics Associates - Economics
Maximo Gomez University
High School Diploma -
Pedro Valdivia High School
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