Danay Hidalgo

Hialeah,FL

Overview

years of professional experience

American Natural Products

Miami, FL

09.2024 - Current

Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Scheduled appointments for clients, customers, and other visitors.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered and directed incoming calls using multi-line telephone system.

Gran Hotel Manzana Kempinski

Havana, Cuba

09.2021 - 02.2024

Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Established relationships with key clients, while maintaining existing customer base.
Managed daily operations of sales department, including supervision of staff members.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Cuba Private Trave and Havana-Holdings

Havana, Cuba

06.2015 - 08.2021

Privided perzonalized travel planning, incluiding
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Coordinated reservations at restaurants, theaters, and special events.
Monitored guest feedback to identify areas for improvement in services offered.
Arranged airport transfers and local transportation for guests.
Provided personalized recommendations for dining, entertainment, and cultural activities.

University of Granma

Granma

07-1999

Languages: Spanish – native speaker, English – written and verbal communication skills
Communication skills, teamwork, problem-solving, flexibility, organization, customer service,