Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Danay Kennedy

M
Round Rock,TX

Summary

Multifaceted communications and media professional with a unique blend of operational leadership, technical support, and creative content production. Bringing over five years of experience across customer engagement, team training, brand storytelling, and media strategy. Portfolio includes sports anchoring, social media campaigns, and live event support. Highly selective and values a positive, growth-oriented environment where creativity and professionalism thrive.

Professional with deep expertise in client support, ready to deliver impactful results. Skilled in resolving complex customer issues, building strong client relationships, and driving satisfaction. Known for fostering team collaboration, adapting to changing needs, and consistently achieving targets. Equipped with excellent communication skills, problem-solving abilities, and proactive approach to client success.

Overview

2026
years of professional experience

Work History

ADP

Client Support Consultant

Job overview

  • Streamlined internal processes for improved efficiency in handling client requests.
  • Provided detailed guidance to clients on system functionality, facilitating smooth adoption of new features and enhancements.
  • Acted as a liaison between clients and internal departments for seamless coordination of resources required for successful project execution.
  • Conducted post-implementation reviews with clients to gather feedback, evaluate success, and identify opportunities for continuous improvement.
  • Leveraged CRM tools to track client interactions, ensuring timely follow-up on inquiries and concerns.

Paychex

Sr Associate Service Partner, PEO Implementation
05.2024 - Current

Job overview

  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

Arizona Cardinals Football Club

Game Day Operations Intern
08.2022 - 12.2022

Job overview

  • Assisted with setup and breakdown of promotional materials, contributing to seamless transitions between events.
  • Participated in pre-event meetings, contributing valuable input toward the improvement of game day operations.
  • Tracked inventory of promotional items, ensuring adequate supplies for giveaways and maintaining budget control.
  • Compiled data from post-game surveys for analysis, helping improve future operational strategies based on fan feedback.
  • Contributed creative ideas during brainstorming sessions for new game-day activities or promotions that would enhance the overall atmosphere.

Airport Operations

Lead Recovery Technician
01.2019 - 01.2021

Job overview

  • Trained team members and interfaced with external partners.
  • Oversaw inventory, workflow, and shift handoffs.
  • Collaborated with various groups to troubleshoot and resolve build and deployment issues.
  • Used customized ticketing system and kept detailed notes and documentation on incidents.
  • Developed, implemented, and operated network system infrastructure and procedures.
  • Maintained daily contact with project managers and IT personnel to deliver timely status updates.

Santa Barbara Young Professionals

Social Media & Events Coordinator
06.2018 - 12.2020

Job overview

  • Managed digital content, boosting engagement and community interaction significantly.
  • Developed strategies enhancing community involvement, leading to measurable growth.
  • Analyzed digital metrics, optimizing content for greater reach and interaction.
  • Coordinated events, increasing attendance and participation rates.
  • Implemented community strategies, fostering a collaborative environment.
  • Managed digital content and analytics, enhancing audience engagement by refining messaging strategies and increasing online visibility.
  • Fostered relationships with local businesses and community members, building a supportive network that enriched event participation.
  • Developed community engagement strategies, leading to substantial improvements in event attendance and participant satisfaction.
  • Coordinated with cross-functional teams to execute successful events, ensuring seamless operations and a positive experience for attendees.
  • Analyzed social media metrics to inform content strategy, driving noticeable results in follower growth and interaction rates.
  • Orchestrated community events, driving substantial improvements in attendance and engagement through targeted outreach efforts.

Education

California State University-Channel Islands

B.A. from Communication

University Overview

Citrus College

A.A. from Language Arts

University Overview

Skills

  • Audio-visual production
  • Brand strategy development
  • Effective team leadership
  • Digital content development
  • Event Operations
  • Social Media
  • Digital Marketing
  • Communication Strategy

Timeline

Sr Associate Service Partner, PEO Implementation
Paychex
05.2024 - Current
Game Day Operations Intern
Arizona Cardinals Football Club
08.2022 - 12.2022
Lead Recovery Technician
Airport Operations
01.2019 - 01.2021
Social Media & Events Coordinator
Santa Barbara Young Professionals
06.2018 - 12.2020
Citrus College
A.A. from Language Arts
Client Support Consultant
ADP
California State University-Channel Islands
B.A. from Communication
Danay KennedyM