Hi, I’m
Danay Morera Nin
Referral Coordinator
Spring,Texas
Summary
Multilingual customer service professional with advanced English, Italian, Portuguese and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
years of professional experience
Work History
Speak Speech TherapyTomball, TX
Front Office Assistant
11.2023 - 10.2024
Job overview
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Assisted with special projects as assigned by supervisor.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected copays and account balance payments and updated account records.
- Received and screened high volume of internal and external communications.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Greeted and directed visitors, creating a welcoming office environment.
Speak Speech TherapyTomball, TX
New Patient Referral Coordinator
11.2023 - 10.2024
Job overview
- Reviewed incoming referrals for accuracy and completeness.
- Prepared patient referral packets containing necessary forms, documents and information.
- Called patients to explain the referral process and answer questions.
- Scheduled appointments with physicians for new patient referrals.
- Maintained accurate records of all new patient referrals in database system.
- Assisted in resolving any scheduling conflicts or issues related to referrals.
- Provided administrative support to medical staff in regards to new patient referrals.
- Facilitated communication between referring providers, primary care physicians and specialists regarding referred patients' care plans.
- Communicated with insurance companies to determine coverage eligibility for new patient referrals.
- Followed up with referring providers regarding pending cases or outstanding documentation required to complete the referral process.
- Answered incoming calls from referring providers seeking information about the referral process.
- Verified insurance benefits prior to scheduled appointments.
- Researched specific health plans and other payer sources as needed for referral purposes.
- Submitted authorization requests to insurance companies when appropriate.
- Assisted patients with understanding their financial responsibility associated with the referral process.
- Generated letters of notification confirming receipt of referred cases from referring providers.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Participated in meetings with clinical staff regarding new patient referrals.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Verified documents and associated records to catch and resolve discrepancies.
- Assisted referred patients in filling out applications and insurance forms.
- Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
- Collected and analyzed referral data and tallied number of referrals.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Worked closely with billing departments to ensure accurate coding and billing for referred services.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
ConcentrixSpring, TX
Advisor II, Customer Service - Bilingual
01.2023 - 05.2023
Job overview
- Professionally handling a high volume of incoming and outbound calls to members and Providers.
- Thoroughly and efficiently gathering costumer information, assessing and fulfilling costumers needs and educating costumers where applicable regarding products and services.
- Navigating and utilizing multiple systems simultaneously.
- Answering inbound calls from members and providers offices.
- Answering questions related to healthcare benefits, claims, products.
- Handling customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Helping resolve problems by addressing problems analytically and with real-world data
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Scheduled appointments for clients and staff members.
- Provided administrative support to management team when needed.
- Generated invoices upon completion of customer orders.
- Monitored customer accounts for overdue payments or discrepancies.
- Maintained a clean front office environment including lobby area.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Assisted with special projects as assigned by supervisor.
- Collected copays and account balance payments and updated account records.
- Received and screened high volume of internal and external communications.
CVS PharmacySpring, TX
Pharmacy Technician Trainee
02.2021 - 01.2023
Job overview
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Answered customer inquiries about medications, dosages and side effects.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Received incoming shipments and checked accuracy of orders.
- Prepared intravenous solutions under supervision of pharmacist.
- Organized drugs by expiration date to ensure freshness.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Conducted quality control checks on all medications before dispensing them.
Rocar Trucking LlcSpring, TX
Dispatcher Office Assistant
09.2021 - 01.2022
Job overview
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Researched potential new routes for efficient delivery operations.
- Updated driver profiles with current contact information and certifications.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Maintained positive working relationship with fellow staff and management.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Monitored driver performance and provided feedback on areas for improvement.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
First Class Rx Pharmacy LLCLas Vegas, NV
Pharmacy Technician Trainee
05.2020 - 08.2021
Job overview
- Completed paperwork on a regular basis and entered prescription and billing information into patient profiles
- Assisted pharmacists with day-to-day tasks as well as pharmacy office management
- Compiled information about the customer's demographics, allergies, and medical history
- Had planned ahead
- Assisted the head pharmacist in filling prescriptions every day
- Dealt with customer issues, complaints, and questions in a professional manner
- Ensured that proper pharmacy and general safety procedures and standards were followed, as well as that the department was kept clean
- Was in charge of filling out insurance forms and billing insurance companies
- Communicated directly with doctors' offices via telephone, fax and email
- Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone
- Checked medication dosages, refill authorizations, and patient information with prescribers
- Answered incoming calls and provided answers to customers and healthcare providers' questions
- Contacted insurance companies to double-check the patient's benefits
- Was very careful to keep customer and patient information private
- Processed cash register transactions for new and refilled prescription orders quickly and efficiently
- Followed all workplace safety and customer confidentiality regulations.
Dillard'sLas Vegas, NV
SALES ASSOCIATES
01.2017 - 09.2018
Job overview
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Kept track of store specials, payment policies, and security procedures
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Suggested the best merchandise based on the needs and desires of the customer.
BEST AgencyLas Vegas, NV
Professional Singer
02.2014 - 09.2018
Job overview
- Used understanding of harmony, melody, rhythm, and voice production to personalize presentations and keep audience engaged
- Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away
- Sang and danced in dramatic and comedic productions as part of creative ensembles and troupes
- Memorized musical selections and routines using printed text and musical notation
- Used voice production, harmony, rhythm, and melody to interpret various pieces of music to present characterization
- Had excellent attendance record and was always on time for work.
Education
Istituto Europeo del Turismo - Milano, Lombardia
Some college (No degree) from Arts and Entertainment Management
12.2000
Instituto Pre Universitario Republica de Argelina - La Habana
Bachelor of Arts from Language Arts Education
12.1994
Skills
- Data management
- Problem resolution
- Good work ethic
- Planning & organizing
- Microsoft Office
- Training & development
- Fluent in Spanish
- Active listening
- Basic math
- Organization
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Full Professional
Portuguese
Limited
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offTeam Building / Company RetreatsTimeline
Front Office Assistant
Speak Speech Therapy
11.2023 - 10.2024
New Patient Referral Coordinator
Speak Speech Therapy
11.2023 - 10.2024
Advisor II, Customer Service - Bilingual
Concentrix
01.2023 - 05.2023
Dispatcher Office Assistant
Rocar Trucking Llc
09.2021 - 01.2022
Pharmacy Technician Trainee
CVS Pharmacy
02.2021 - 01.2023
Pharmacy Technician Trainee
First Class Rx Pharmacy LLC
05.2020 - 08.2021
SALES ASSOCIATES
Dillard's
01.2017 - 09.2018
Professional Singer
BEST Agency
02.2014 - 09.2018
Istituto Europeo del Turismo - Milano, Lombardia
Some college (No degree) from Arts and Entertainment Management
Instituto Pre Universitario Republica de Argelina - La Habana
Bachelor of Arts from Language Arts Education
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