Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danaya Smith

Harrisburg,PA

Summary

Seeking a full-time position that will utilize my outstanding communication skills and years of experience. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

18
18
years of professional experience

Work History

Periop Support Associate

Penn State Health
10.2022 - Current
  • Responsible for providing support to the perioperative staff, anesthesia and surgical faculty by effective and timely communicating as well as facilitating the flow of surgical patients.
  • Patient flow involves direct communication with a wide variety of care providers and may encompass multiple departments.
  • Also responsible for covering the responsibilities of the Control desk 24/7 and a key stakeholder in the daily operations of the surgical schedule.

Front Desk

Country Inn & Suites by Radisson
07.2018 - 09.2023
  • Greet visitors and customers upon arrival pleasantly and confirm reservations and identification.
  • Confirm relevant guest information and payment methods to prevent fraud.
  • Resolve service-related problems and documented actions.
  • Collaborate with team members, use quick response and dynamic service to build relationships with patrons, improving customer retention rate.

Purchasing Assistant

Hamilton Health Center
05.2019 - 09.2022
  • Responsible for inventory reporting and analysis, maintain consistent email communication to track orders and verify price revisions on purchase orders.
  • Evaluate procurement activities and recommend needed improvements and verify receipt of items.
  • Maintain complete documentation and records of all purchasing activities, track inventory shipments and prepare spreadsheets detailing item information.
  • Maintain focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.

Teacher’s Assistant

Little Learners
08.2007 - 03.2009
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Attended training classes, parent conferences, and faculty meetings to stay up to date on student progress.

Education

Diploma -

Harrisburg High School
Harrisburg, PA

Skills

  • Patient flow management
  • Medical terminology
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Patient navigation
  • Front desk operations
  • Surgical scheduling
  • Communication skills
  • Attention to detail
  • Problem solving
  • Time management
  • Conflict resolution
  • Process improvement

References

Available upon request

Timeline

Periop Support Associate

Penn State Health
10.2022 - Current

Purchasing Assistant

Hamilton Health Center
05.2019 - 09.2022

Front Desk

Country Inn & Suites by Radisson
07.2018 - 09.2023

Teacher’s Assistant

Little Learners
08.2007 - 03.2009

Diploma -

Harrisburg High School

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