Danaya Vann
Kansas City,MO
Summary
Pharmacy Technician with a strong focus on productivity and efficiency in task completion. Expertise in medication dispensing, inventory management, prior authorizations, and pharmaceutical calculations. Proven ability to enhance communication and teamwork, ensuring seamless pharmacy operations. Dedicated to maintaining accuracy and confidentiality in prescription handling and patient information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Lees Summit, MO
08.2023 - Current
- Accurately prepare and distribute patient medications.
- Perform calculations.
- Process third party billing claims and assist with prior authorization completion.
- Use technology to help maintain accurate patient records, medication inventory, and orders.
- Work directly with patients to obtain medication histories and reconciliation.
Remote Prior Authorization Technician
Optum Health United Health Care
Kansas City, MO
11.2024 - 04.2025
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions.
- Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions.
- Operated computer systems to enter prescription information accurately into the pharmacy database system.
- Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims.
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills.
- Maintained knowledge of current pharmacy laws, regulations, and industry best practices to ensure compliance with state and federal requirements.
Customer Service/Waitress/Cashier
B&b Theatres Operating Company
Lees Summit, MO
12.2019 - 03.2023
- Prepared beverages and filled food orders for customers.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
- Monitored self-check out systems and provided assistance or intervention where required.
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
Call Center Customer Service Representative
Radius Global Solutions LLC
Kansas City, MO
12.2021 - 08.2022
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
Customer Service/Waitress
Tikka Twist
Lees Summit, MO
03.2020 - 12.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Inspect dishes and utensils for cleanliness, sending back to be washed again when necessary.
Education
High school diploma -
Lee's Summit North High School
Lees Summit, MO05.2020
Skills
- Pharmacy technician experience
- Medication dispensing accuracy
- Grammar experience
- Phone etiquette
- Conflict management
- Prior authorization processing
- Computer skills
- Medical terminology
- Operating systems
- Data entry
- Communication skills
- Typing
- FDA and HIPAA compliance
- Customer service
- Technical support
- Microsoft Outlook
- Insurance verification
- Medical billing
- Time management
- Customer relationship management
Certification
• Registered Pharmacy Technician
Timeline
Remote Prior Authorization Technician
Optum Health United Health Care
11.2024 - 04.2025
Pharmacy Technician
Walgreens
08.2023 - Current
Call Center Customer Service Representative
Radius Global Solutions LLC
12.2021 - 08.2022
Customer Service/Waitress
Tikka Twist
03.2020 - 12.2021
Customer Service/Waitress/Cashier
B&b Theatres Operating Company
12.2019 - 03.2023
High school diploma -
Lee's Summit North High School