Danayla Robertson
South Bend,Indiana
Summary
Proven in enhancing customer experiences at Press Ganey through expert conflict resolution and efficient problem-solving. Excelled in multitasking across roles, achieving a significant reduction in wait times. Skilled in customer service and computer applications, demonstrating a commitment to patient care and operational efficiency. Knowledgeable and dedicated customer service professional with extensive experience in Dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Press Ganey
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Dunkin' Donuts
06.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
Caregiver
The Arc of Terre Haute
11.2022 - 05.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Cashier
Chipotle
05.2021 - 08.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Wings Ect
05.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Office Helper
Powell Tool Supply
05.2019 - 08.2019
- Archived paper documents increasing office organization and usability.
- Increased office efficiency with proficient use of Microsoft Office applications for document creation.
- Assisted in maintaining a clean and organized work environment by performing daily office maintenance tasks.
- Streamlined office operations by organizing and maintaining files, documents, and supplies.
- Enhanced staff productivity by performing general clerical tasks such as photocopying, faxing, and data entry.
Education
No Degree - Pre-Dentistry
Indiana State University
Terre Haute, INCertification - Dental Assisting
Ocean Point
Mishawaka, United States05.2024
High School Diploma -
Washington High School
South Bend, IN06.2022
Skills
- Customer Service
- Call center experience
- Client Relations
- Dental terminology knowledge
- Dental Material Handling
- Impression Taking Skills
- Equipment Sterilization
- Teeth Cleaning Assistance
- HIPAA Compliance Understanding
- Positive Attitude
- Problem-Solving
- Patient Care
- Computer Skills
- Attention to Detail
- Healthcare compliance
- Multitasking and Organization
Timeline
Customer Service Representative
Press Ganey
12.2023 - Current
Cashier
Dunkin' Donuts
06.2023 - 10.2023
Caregiver
The Arc of Terre Haute
11.2022 - 05.2023
Cashier
Chipotle
05.2021 - 08.2022
Cashier
Wings Ect
05.2020 - 08.2021
Office Helper
Powell Tool Supply
05.2019 - 08.2019
No Degree - Pre-Dentistry
Indiana State University
Certification - Dental Assisting
Ocean Point
High School Diploma -
Washington High School