Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danay Scott

Detroit,MI

Summary

Adepts in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Starbucks
02.2023 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

Digital Illustrator

Self Employed Services
12.2019 - Current
  • Commission-Based
  • Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
  • Applied artistic and illustrative techniques to print, electronic and [Type] media.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
  • Produced computer-generated artwork to add depth and cohesiveness to technical journal and publication articles.
  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.

Hostess/Cashier

Jojo ShakeShack
09.2022 - 12.2022
  • I was a hostess for Jojo's for 3 months, and while I was there I helped the customers to the designated seats, and helped cleaning occasionally.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.

Cashier/Customer Service

Wingstop
07.2022 - 09.2022
  • My jobs was to balance their cash drawers, listen and solve customer queries, and replace food if necessary.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Answered product questions using knowledge of sales and store promotions.

Production Team Member

DAFT- Digital Arts and Film Technology
06.2019 - 06.2022
  • Promote the creative use of film and electronic media to people in Detroit.
  • Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
  • Set up, operated and maintained production machinery.
  • Supported shipping team by quickly moving finished product between work stations and packing lines.
  • Incorporated new directions smoothly to continuously improve production team performance and output.

Crew Member/

Little Caesars
06.2020 - 10.2020
  • I worked at Little Ceasars for 5 month while being there my work involve preparing and serving food, operating kitchen equipment, ringing up sales, and cleaning work stations.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Digital Illustrator

Mr.E Show
02.2019 - 02.2020
  • I worked as a illustrator and concept artist for the tv show
  • Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
  • Applied artistic and illustrative techniques to print, electronic and [Type] media.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
  • Combined technical and artistic abilities to accomplish challenging animation objectives.
  • Developed storyboards outlining animation plans.
  • Liaised with other departments to discuss ideas and create unified goals.

Education

Bachelor's degree - Studio Art

College for Creative Studies

12th Grade Education - Arts

Detroit School Of Arts

Skills

  • Math
  • Visual Design
  • Sketch
  • Illustration
  • Graphic Design
  • Restaurant experience
  • Customer service
  • Kitchen experience
  • Food safety
  • Food service
  • Food handling
  • Food management
  • Food industry
  • Time management
  • Leadership
  • Cooking
  • Branding
  • Heavy lifting
  • User research
  • Adobe XD
  • InVision
  • Figma
  • UX
  • Analysis skills
  • Hospitality
  • Merchandising
  • Adobe Photoshop
  • Adobe Illustrator
  • Photography
  • Social media management
  • English
  • Cash handling
  • Microsoft Excel
  • Sales
  • SharePoint
  • Communication skills

Timeline

Barista Shift Lead

Starbucks
02.2023 - Current

Hostess/Cashier

Jojo ShakeShack
09.2022 - 12.2022

Cashier/Customer Service

Wingstop
07.2022 - 09.2022

Crew Member/

Little Caesars
06.2020 - 10.2020

Digital Illustrator

Self Employed Services
12.2019 - Current

Production Team Member

DAFT- Digital Arts and Film Technology
06.2019 - 06.2022

Digital Illustrator

Mr.E Show
02.2019 - 02.2020

Bachelor's degree - Studio Art

College for Creative Studies

12th Grade Education - Arts

Detroit School Of Arts

Similar Profiles

CREATE PROFILE
Danay Scott