Danaysia Sinegal
Del Valle
Summary
Developed skills in fast-paced environment, excelling in relationship-building and process management. Effective in interpreting and applying complex policies and procedures, ensuring accuracy and compliance. Seeking to transition into new field leveraging strong organizational and communication abilities to drive success.
Overview
11
11
years of professional experience
Work History
Admission Specialist
Housing Authority of the City of Austin
06.2024 - Current
- Proficient in YARDI Rent Café and Emphasys Elite housing software programs, Laserfiche Document Imaging software, DocuSign, Microsoft Word, Adobe Acrobat and Google Spreadsheets
- Prepares for all eligibility interviews in advance by preparing interview packets with required HCV, PBRA and/or LIHTC documents
- Conducts remote and in person eligibility interviews for the HCV, PBRA and LIHTC Programs
- This includes, but is not limited to, the review of identification documents, income documents, application packets, criminal history reports, waiting list preference eligibility and ensuring all required forms and signatures are collected
- Uses the relevant program regulations to calculate income, assets and expenses
- Processes applicant files for final eligibility determinations following the compliance regulations for each program
- Completes data entry of all information about the applicant family into the Emphasys Elite or YARDI housing software (depending on program)
- Consistently meets deadlines with file-error rate of10% or less
- Regularly reports to the Department Director the file status and pending documents through approved spreadsheets and Google documents
- Stays well informed with program and agency changes as they pertain to HACA applicants, eligibility requirements and waiting list management
- Communicates with the applicants throughout the process until the family receives a housing offer or Housing Choice Voucher
- Communicates with the public, social service agencies and prospective residents on eligibility requirements for admission to the HCV, PBRA and LIHTC Programs
Admissions Clerk
Housing Authority of the City of Austin
04.2023 - 06.2024
- Responsible for answering and directing hundreds of phone calls per day, staffing the agency’s front desk lobby, prescreening all incoming applications, continued outreach to waiting list applicants and initial eligibility processing of waiting list applications
- Place eligible applicants on relevant waiting lists
- Send approval and rejection letters as needed
- Ensure excellent customer service by efficiently handling hundreds of incoming calls daily, determining the questions needed in order to accurately identify caller inquiries and, if needed, direct the callers to the appropriate parties
- Greet incoming visitors and clients; determine the nature of their business, direct to the appropriate staff when needed
Patient Registration Representative
R1 RCM, Inc.
12.2021 - 04.2023
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Manage supply ordering, maintain office equipment and monitor work order submissions
- Coordinate technical support and maintenance with IT Department or vendors
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Team Manager
Teleperformance
01.2021 - 04.2021
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Team Manager
Alorica
04.2019 - 12.2020
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Residential Service Manager
Premieant
05.2016 - 03.2019
- Maintained compliance with regulatory standards, conducting thorough audits and addressing any areas requiring improvement.
- Cultivated partnerships with local organizations to offer additional resources and opportunities for community involvement among residents.
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Promoted family engagement by organizing events, activities, or communication channels designed specifically for including relatives in their loved one''s residential experience.
- Established clear performance expectations and provided constructive feedback regularly, supporting professional growth for team members.
- Implemented innovative programming designed to enhance social engagement among residents within the community setting.
- Led team meetings that fostered open communication, problem-solving, and continuous improvement initiatives among staff members.
Patient Access Rep. I
Ministry Service Center
04.2014 - 04.2016
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Customer Service Representative
Acceptance Auto Insurance
12.2013 - 04.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
Education
Bachelor's degree - Business Administration
Huston-Tillotson University
Austin, TXAssociate in Liberal Arts -
Huston-Tillotson University
Austin, TXDiploma - Recommended
Del Valle High School
Del Valle, TXSkills
- Application processing
- Data verification
- Application review
- Admissions requirement
- Computer literacy
- Records maintenance
- Database management
- Process management
Assessments
- Call center customer service — Proficient June2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer service — Proficient June2021 Identifying and resolving common customer issues Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Multi-line phone talent
Timeline
Admission Specialist
Housing Authority of the City of Austin
06.2024 - Current
Admissions Clerk
Housing Authority of the City of Austin
04.2023 - 06.2024
Patient Registration Representative
R1 RCM, Inc.
12.2021 - 04.2023
Team Manager
Teleperformance
01.2021 - 04.2021
Team Manager
Alorica
04.2019 - 12.2020
Residential Service Manager
Premieant
05.2016 - 03.2019
Patient Access Rep. I
Ministry Service Center
04.2014 - 04.2016
Customer Service Representative
Acceptance Auto Insurance
12.2013 - 04.2014
Bachelor's degree - Business Administration
Huston-Tillotson University
Associate in Liberal Arts -
Huston-Tillotson University
Diploma - Recommended
Del Valle High School
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