DaNaz Gray
Milwaukee,WI
Summary
Highly motivated and dynamic professional with a strong work ethic and a passion for taking on new challenges. Recognized for exceptional interpersonal skills, versatility, and the ability to coordinate and lead independent projects effectively. A collaborative team player who thrives in fast-paced environments, demonstrating strong communication and time management abilities to drive success. Adept at balancing multiple priorities while fostering productive relationships and
delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Constituent Service Coordinator
American Lung Association
07.2023 - Current
- Delivered exceptional customer service by responding to inquiries and efficiently resolving issues to ensure customer satisfaction.
- Managed and maintained accurate constituent records using CRM systems.
- Collaborated with internal teams to address customer concerns and drive satisfaction improvements.
- Generated reports and conducted data analysis to support informed decision-making.
- Created clear and visually appealing charts, graphs, and presentations for leadership teams.
- Processed invoices, managed travel arrangements using Concur, and facilitated ACH bank transfers.
Account Experience/ Customer Service
Sientra
05.2020 - 07.2023
- Processed and managed customer orders using ERP systems, ensuring accuracy and timely delivery
- Communicated directly with customers to provide updates, resolve concerns, and build relationships
- Collaborated with production, quality assurance, and engineering to troubleshoot and resolve order issues
- Audited purchase orders for compliance with pricing, part numbers, and shipping details
- Assisted in the implementation of process improvements to enhance customer satisfaction
Administrative Assistant
Devine Healthcare
10.2018 - 05.2020
- Provided front-line customer service by answering phone calls, addressing inquiries, and coordinating patient services.
- Managed administrative tasks, including scheduling, record-keeping, and data entry with accuracy and efficiency.
- Ensured confidentiality of sensitive information in compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline office operations and enhance workflow productivity.
Education
Associate of Arts - Business Managment
Milwaukee Area Technical College
Milwaukee, WI08-2025
Skills
- Customer service
- CRM management
- Data analysis
- Report generation
- Order processing
- Time management
- Attention to detail
- Microsoft 365
Timeline
Constituent Service Coordinator
American Lung Association
07.2023 - Current
Account Experience/ Customer Service
Sientra
05.2020 - 07.2023
Administrative Assistant
Devine Healthcare
10.2018 - 05.2020
Associate of Arts - Business Managment
Milwaukee Area Technical College
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