Human Resources Executive with over 10 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President of Human Resources/Business Services
Connected Technology Solutions
01.2016 - Current
Facilitates measurable outcomes ensuring internal financial objectives are accomplished while meeting/exceeding customer expectations
Improved support operations to ensure business processes are consistently executed in an efficient and collaborative manner
Oversees all Human Resources operations
Negotiated competitive benefit and compensation packages for employees
Oversees ongoing diversity and inclusion training and awareness
Leading and developing a Human Resources team; providing direction, coaching, feedback and ongoing communication to the team
Taking the lead on resolving all employee relations and labor relations issues and provide coaching to department leaders on associated HR and labor issues
Identifying and recruiting key operations and technical talent for critical open roles and building a world-class bench of internal and external talent
Collaborating on a strategic and tactical level with operating leaders on a variety of Human Resource and business-related initiatives to support organization and operational goals
Drove change within the organization, to include adoption of new technologies, integration of key new growth businesses and workflows, staffing models, and organization structures.
Senior Director of Business Services
Connected Technology Solutions
01.2012 - 12.2016
Worked with managers to continually assess and address customer needs
Developed internal practices that promoted a culture of open communication focused on problem-solving best practices, and employee satisfaction
Aligned systems, tools, and resources to be more responsive to customer feedback
Lead a cross-functional team of professionals to identify new opportunities, negotiate contracts, and maintain awareness of how the business is being managed and associated issues addressed during the account life cycle
2014 President's Award winner for outstanding commitment to organizational growth and innovation.
Account Manager
Connected Technology Solutions
07.2009 - 01.2012
Maintained relationships with key decision-makers and various healthcare-related organizations to increase sales growth
Served as a customer advocate to ensure that all departments understood customers' requirements and responded with the right quality of service
Collaborated with technical support teams to provide customers with the services they needed throughout their ownership of the products, including solution design, installation, training, user support, and maintenance
Won numerous awards for sales growth and client retention.
Project Coordinator
Foley & Lardner
08.2006 - 07.2009
Worked cooperatively with Estates and Trusts assistants and paralegals to organize, manage and maintain legal records
Performed trust administrative tasks, including bill-pay administration
Communicated verbally and in writing with outside counsel regarding record complaints
Coordinated the preparation of documents for discovery in litigation, scheduled depositions, and performed legal research and other litigation-related projects as requested
Monitored receipt and payment of outside counsel fees.
Education
Bachelor of Arts - Human Resources Management
Ashford University
San Diego, CA
10.2018
Skills
Change Management
Employee Relations
Benefits/ Compensation
Diversity/ Inclusion
Payroll Coordination
Human Resource Management Software HRMS
Policy Implementation
Onboarding, Training, and Development
Workforce Planning
Recruitment Strategies
Talent Management
HR Systems
Staff Compensation
Compensation and Benefits
Employee Retention
Workforce Improvements
Training Development
Complaint Response
Wages and Salary
Employee Performance Management
Human Resources Team Leadership
Microsoft Office
Policy Enhancements
Strategic Planning
Certification
Living as a Leader- Leadership Development Program
Professional Development Coaching- Northwestern University – Kellogg School of Management
SHRM-SCP (in process)
Education Certifications
Bachelor of Arts, Human Resources Management, 09/2019, Ashford University, San Diego, CA
Community Service
Habitat for Humanity
Susan G. Komen Walk/Run
Nonprofit FoodRight
MindStar Counseling Mental Health and Behavioral Services
COA’s Toys for Tots
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
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