Fateemah Mcneal
Greensboro,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dedicated Microsoft technologies expert versed in IT operations within a Microsoft environment. Broad background working with server technology, applications, and connectivity within NOC and user support scenarios.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Friends Home
01.2024 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Project Manager
Health Business Representative
12.2021 - 08.2023
- Creating sites for free Covid-19 testing and vaccinations
- Collected samples and provided PPE and necessary testing materials to sites
- Provided help and support to testing and vaccination sites when/where needed
- Daily and weekly inventory counts
- Managed multiple teams
- Administer required COVID tests and sample collection using proper swabbing technique
- Perform temperature and symptom checks for employees of an essential business
- Keep excellent documentation of employee's being screened
- Follow all established PPE standards
- Set up and break down testing station
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Credit Negotiator Account Manager
Clear One Advantage
02.2019 - 02.2021
- Negotiating and settling debt settlement agreements with key financial institutions, collections agencies and law firms for successful settlements meeting the needs of the consumer and company
- Calculating settlement payment arrangements with clients and coaching them through restoring their credit health
- Develop an expansive network or creditor contacts to aid in settlement activity working agreements
- Actively working settlements and executive orders using internal software
- Providing customers with accurate information regarding their financial analysis
- Maintaining a consultative relationship with the customer throughout the process
- Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into the program
Community Solutions Representative I
Charter Communications Inc
08.2018 - 02.2019
- Responsible for receiving inbound calls and relaying pertinent information to customers in a timely and efficient manner
- Successfully receives more than 40 calls per day
- Ensures process improvement throughout the customer service experience, maintaining a high level of engagement
- Provide account information regarding billing systems and troubleshooting for Video, Internet, and Voice services
- Voice of Customer average exceed 97%
- Exceptional customer service skills, utilizing an array of problem-solving techniques to meet customer concerns
- Excellent verbal and written communication skills
- Expert knowledge in customer retention and growth
Automotive Sales Consultant
Best Buy
09.2016 - 07.2018
- Worked and obtained certifications in multiple departments
- Excellent sales and negotiating skills
- Strong ability to merchandise products for increased store visibility and organization
- Energetic and knowledgeable about products and services and relationship building
- Demonstrated excellence in upsells, exceeding sales goals and consistent bonus eligibility
- Participated in Sales Induction Training
- Wrote, negotiated and finalized sales contracts
Education
Bachelor of Science - Master of Science in Information Systems
Strayer University
Greensboro, NC03.2021
High school or equivalent - Required studies
Northeast Guilford High School
McLeansville, NC06.2013
Skills
- Credit Card
- Dementia and Alzheimer's knowledge
- Outlook
- Sales Experience
- Account Management
- Finance
- Software Troubleshooting
- Financial Analysis
- Project Management
- Upselling
- Inside Sales
- Help Desk
- Microsoft Office
- Microsoft Teams
- Microsoft Power Apps
- Microsoft Dynamics 365
- Microsoft Forms
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Compassionate communication
- Maintaining confidentiality
- Patient Transfers
- Recording vital signs
- Bedside manner
- Remote Support
- IT Documentation
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
CNA
Friends Home
01.2024 - Current
Project Manager
Health Business Representative
12.2021 - 08.2023
Credit Negotiator Account Manager
Clear One Advantage
02.2019 - 02.2021
Community Solutions Representative I
Charter Communications Inc
08.2018 - 02.2019
Automotive Sales Consultant
Best Buy
09.2016 - 07.2018
Bachelor of Science - Master of Science in Information Systems
Strayer University
High school or equivalent - Required studies
Northeast Guilford High School
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