Dancy Delgado
Nurse
Lockhart,TX
Summary
Bilingual and dedicated Medical Assistant with more than 6+ years' experience managing multiple customer service functions. Problem solver with diverse approaches in team leadership. Reliable and driven, with strong time management and prioritization abilities. Highly adaptable; thrives on challenges and excels in new environments. Takes pride in ethical and researched decision making. Exceeds in the execution of learned applications. Excels in educational environments with an emphasis in knowledge retention. Authorized to work in the US for any employer
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Quest Diagnostics
Austin, TX
03.2021 - 09.2023
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Interacted with patients to gather and record data prior to blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Interviewed patients and documented details to update and file paperwork.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed client payments and collected appropriate billing information.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Transported specimens following established protocol for temperature and light.
- Prepared and packaged specimens for courier transport.
Phlebotomy Technician
CPL Laboratory
Austin, TX
03.2019 - 07.2021
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Labeled blood vials with critical information like time of collection, date and patient name
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Maintained fully-stocked phlebotomy cart, carrier and station
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Coordinated workflow based on stat, schedule, or outpatient needs
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Verified collection orders and communicated discrepancies to nurses
- Interviewed patients and documented details to update and file paperwork.
Hair Stylist Owner Operator
TX
Austin, TX
01.2011 - 12.2017
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations
- Selected hair colors, products and services based on customer preference and individually designed hair care plan
- Designed and recommended home hair care regimens and treatments to meet individual customer needs
- Pursued continuing education and training to stay up to date with new trends and techniques
- Spearheaded transition to computerized scheduling, bookkeeping and inventory management procedures
- Recommended hairstyles to compliment clients' facial features and coloring
- Colored, cut and installed extensions according to referenced photo and desired outcome
- Customized styles, services and products to suit client needs and maintain customer satisfaction
- Employed curling and straightening styling techniques for ethnic hair types
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services
- Set up workstations and treatment rooms with products, equipment and supplies to facilitate services
- Sanitized workstations and salon equipment to reduce risk of infection
- Pre-booked future appointments to increase repeat business
- Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Education
Medical Assistant Program - Medical Assistant
Southern Careers Institute
Austin, TX01-2019
Cosmetology -
Bella College
05.2010
Bachelor of Science - Bachelor's Degree Nursing
University of Medical Sciences of Camaguey
Cuba07-2004
Associate of Science - Registered Nurse
EDP University of Puerto Rico
Manati, Puerto Rico08-2024
Skills
- Medical
- Technology
- Customer Service
- Terminology
- Management
- Microsoft Word
- Verbal Communication
- Phlebotomy
- Bank Reconciliation
- Excel
- Adaptation
- Vital Records
- Training
- Databases
- Conflict Resolution
- Office Management
- Patient Care
- HIPAA
- Data Entry
- Venipuncture
- Specimen Preparation
- Blood Collection
- Infection Control
- Biohazard Disposal
Certification
CPR
BLS
MANAGEMENT OF PEDIATRIC PATIENTS WITH BRONCHITIS
NATURAL BIRTH MANAGEMENT
HIPPA LAW
OSHA
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Phlebotomy Technician
Quest Diagnostics
03.2021 - 09.2023
Phlebotomy Technician
CPL Laboratory
03.2019 - 07.2021
Hair Stylist Owner Operator
TX
01.2011 - 12.2017
Medical Assistant Program - Medical Assistant
Southern Careers Institute
Cosmetology -
Bella College
Bachelor of Science - Bachelor's Degree Nursing
University of Medical Sciences of Camaguey
Associate of Science - Registered Nurse
EDP University of Puerto Rico