Daniel Salemzadeh
Frisco,TX
Summary
Growth-oriented SAP S4/HANA and Fiori SD Consultant with 2+ years of experience seamlessly integrating SAP systems into business practices. Collaborative educator building relationships with varying business units and driving growth through IT-based solutions. Thoughtful troubleshooter, providing comprehensive solutions to systemic issues.
Overview
10
10
years of professional experience
Work History
Technology Analyst
Infosys Limited
09.2020 - 11.2023
- 2021 - 2022 - Zoetis Pharma (SAP Functional Role)
- 2022 - 2023 - ExxonMobil (SAP Functional Role)
- 2023 - 2023 - PepsiCo (SAP Functional Role)
- Identified areas for improvement in business processes, developing tailored SAP SD solutions accordingly.
- Developed detailed project plans and managed deadlines, ensuring timely completion of all deliverables.
- Improved data accuracy with thorough master data maintenance and validation processes.
- Facilitated smooth go-live activities by conducting rigorous testing and quality assurance checks during implementation phases.
- Trained and mentored client staff on SAP system operations and functionality.
Service Desk Analyst
TEKsystems
12.2019 - 09.2020
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
IT Analyst
Self-employed
12.2013 - 12.2019
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Tech Supervisor
Staples Inc.
05.2019 - 09.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Fixed End-User Computers and laptops and installed operating systems and other programs.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Science - Computer Science
The University of Texas At Dallas
Richardson, TX12.2018
Skills
- SAP Configuration
- SAP S4/HANA and Fiori End-User Training
- Stakeholder Communication
- SAP Fiori Implementation
- Business Process Optimization
- Cross-Functional Collaboration
- SAP ABAP Code Debugging
- Project Requirement Documentation
- SAP Batch Job Monitoring
- SAP Report Testing and Validation
- SQL Scripting
- Teamwork and Collaboration
- Programming Languages: Java, C#, R, Python
- Requirements Gathering
- Service-Now Ticketing System
- Software Development Tools: JIRA
- Microsoft Office
- Query Optimization and Data Modeling
- Agile Methodologies
- Relational Databases and Database Design
- SQL and Databases
Timeline
Technology Analyst
Infosys Limited
09.2020 - 11.2023
Service Desk Analyst
TEKsystems
12.2019 - 09.2020
Tech Supervisor
Staples Inc.
05.2019 - 09.2019
IT Analyst
Self-employed
12.2013 - 12.2019
Bachelor of Science - Computer Science
The University of Texas At Dallas