Summary
Overview
Work History
Education
Skills
Work Availability
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DanDi Addison

DanDi Addison

Austin,TX

Summary

Hardworking well-qualified professional maintaining equipment, completed patrols and briefed leadership. Knowledgeable about risk, safety gear and terrain assessments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Favor
03.2020 - Current


  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Security Command Operator

Securitas
04.2015 - 07.2020
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Managed and supported organization-wide privacy and security management measures.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Partnered with IT department members to minimize exploits on system coverage.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

36B Finance

Army National Gaurd
10.2012 - 01.2019
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Managed investments to diversify financial portfolios and grow revenue.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to 100 pounds at once and used forklift to move heavier loads.
  • Maintained and updated security protocols for front desk operations.
  • Monitored areas for security issues and safety hazards.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed budget of $1,000,000 and maintained fiscal responsibility with zero losses.
  • Coordinated with personnel to develop strategic plans for unit actions.
  • Monitored and assessed mission progress and provided updates to command.
  • Created and executed successful battle plans to support troops, capture points and defend supply lines.
  • Led team in developing strategic plans to meet operational objectives.
  • Worked closely with civilian agencies to coordinate military operations and carry out orders.
  • Developed and maintained positive relationships with staff in unit and in other units.
  • Maintained accountability for over $5,000,000 in military assets.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Planned and coordinated tactical movements of personnel and equipment.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Provided professional reconnaissance and security support during varied operations.
  • Operated and maintained armored vehicles.
  • Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Worked weekends and long hours in deployed locations to complete military taskings.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Upheld Army dress and appearance regulations for professional appearance.
  • Secured and protected military property, assets, and personnel.
  • Led platoons in high-pressure combat scenarios with successful outcomes.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Responded to and assisted in medical emergencies.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

High School Diploma -

Crockett High School
Austin, TX
07.2012

Skills

  • Customer Service
  • Team Leadership
  • Flexibility
  • Mentoring
  • Financial Software
  • Customer Needs Assessments
  • Emergency Preparedness
  • Creative Thinking
  • Team Contribution
  • Meeting Quotas
  • Inventory Audits
  • Manager Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Delivery Driver

Favor
03.2020 - Current

Security Command Operator

Securitas
04.2015 - 07.2020

36B Finance

Army National Gaurd
10.2012 - 01.2019

High School Diploma -

Crockett High School

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DanDi Addison