D’André King
Pensacola,FL
Summary
Attentive telecommunications professional with training and experience to handle stressful situations.
Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Familiar with managing emotions and staying clear-headed under pressure.
Extensive training in communication and emergency protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
City Of Pensacola Government
05.2021 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Answered calls from automatic routing system and took basic information from callers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used national NCIC/FCIC database to enter and lookup confidential information such as warrants, amber alerts, stolen vehicles, criminal history checks, and to send emergency bolos to other regions
- Contacted and worked in unison with agencies throughout the nation.
- Received briefings on confidential information daily.
- Contacted cellular providers to ping cellular devices
- Proved successful working within tight deadlines and fast-paced atmosphere.
Behavioral Health Technician
Lakeview Behavioral Health
11.2018 - 12.2020
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every 15 mins to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Taught clients how to complete basic household chores and prepare food.
- Prepared and submitted daily behavioral reports to management.
- Counseled and mentored clients on substance use and life choices.
- Treated clients and families with respect and dignity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Crew Member Team Leader
City Donuts
05.2017 - 07.2020
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Worked in team environment to maintain high levels of productivity.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Prepared specialty desserts for customers for special occasions.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Education
Biology
Pensacola State College
100 College Blvd , Pensacola FlEscambia High School
Pensacola, FL05.2015
Skills
- Special Requests
- Ems Dispatch
- System Maintenance
- Data Entry
- Information Intake
- Dispatcher Monitoring
- National Crime Information Center (NCIC)
- Efficient Service
- Verbatim Transcription
- Service Requests
- Map Reading Skills
- Accurate Recordkeeping
- Creative Solutions
- Call Volume Analysis
- Basic Life Support Knowledge
- Teamwork and Collaboration
- Prioritizing Effectively
- Computer-Based Dispatch Systems
- Computer-Aided Dispatching
- Computer-Aided Design (CAD)
- Verbal and Written Communication
- Police Department Procedures
- Crisis Management
- Dispatch First Responders
- National Law Enforcement Telecommunications System (NLETS)
- Prioritizing Calls
- Complete Official Forms
- Information Archiving and Retrieval
- Teletype Networks
- Team Meetings
- Proficiency in Microsoft Office
- Assess Needs
Certification
- PST - Public Safety Telecommunicator
- Licensed - State of Florida - 911 Public Safety Telecommunicator - expiring 02/01/2025
Timeline
911 Public Safety Telecommunicator
City Of Pensacola Government
05.2021 - Current
Behavioral Health Technician
Lakeview Behavioral Health
11.2018 - 12.2020
Crew Member Team Leader
City Donuts
05.2017 - 07.2020
Biology
Pensacola State College
Escambia High School
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