D'Andra Burnley
Palmdale,CA
Summary
High-energy professional skilled at welcoming guests, upselling menu items,maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations;offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Private Events
Palmdale
01.2019 - 01.2024
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
Server
Xevichez Sushi Bar
Palmdale, California
08.2023 - 11.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Pampas Steak House
Las Vegas, NV
01.2018 - 01.2019
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Opportunities For Learning - Santa Clarita
Palmdale, CA06-2016
Skills
- Polite
- Calm
- Good under pressure
- People pleaser
- Team Skills
- Flexible
- Team Leadership
- Stress control skills
- Positive reinforcement methods
- Friendly
- Adaptable
- Dedicated
- Hard Working
- Reliable
- Approachable
- Positive
- Cheerful
- Basic Sales Knowledge
- Excellent communication skills
- Bilingual
- Professional Networking
- Food Running
- Table Setting
- Order Management
- Safe Food Handling
- High-volume dining
- Customer service understanding
- Dining customer service
- Food Preparation
- Safe alcohol service
- Upselling strategies
- Cleaning and sanitizing
- Event preparation
- Cultural Sensitivity
Accomplishments
Volunteering: raised $300 over goal amount in one night; Helped reach/ exceed several other fund raising goals. Represented my organization at several events in 2013.
Languages
Spanish
Native/ Bilingual
Certification
- RBS
- Food Handling
- Bartending
Timeline
Server
Xevichez Sushi Bar
08.2023 - 11.2023
Server
Private Events
01.2019 - 01.2024
Server
Pampas Steak House
01.2018 - 01.2019
High School Diploma -
Opportunities For Learning - Santa Clarita
- RBS
- Food Handling
- Bartending
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