Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'Andra Wilson

Gloucester,Virginia

Summary

Efficient Customer Service Associate with extensive experience in delivering exceptional service while upholding professionalism. Compassionate Certified Nursing Assistant committed to addressing patients' medical and personal needs, ensuring high-quality care for individuals from diverse backgrounds. Dedicated to safeguarding patient safety and enhancing satisfaction with facility services through outstanding bedside manner and charting capabilities.

Overview

13
13
years of professional experience

Work History

Certified Nursing Assistant

Walter Reed Post Acute
Gloucester, Virginia
01.2024 - Current
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Provided emotional support and companionship to residents.
  • Maintained cleanliness and safety in patient living areas.
  • Documented patient care activities accurately in medical records.
  • Supported mobility by helping patients with transfers and ambulation.
  • Answered call lights promptly and responded to patient needs accordingly.

Co-Owner and Office Manager

Wilson's Commercial Carpet Cleaners
Gloucester, USA
04.2018 - Current
  • Organized office operations and procedures, prepared payroll, controlled correspondence, designed filing systems, reviewed and approved supply requisitions, and assigned and monitored clerical functions.

Back Office Lead

Best Buy
Williamsburg, USA
05.2013 - 08.2019
  • Organized and managed daily cash reconciliation and back office functions, including hiring and onboarding, supply ordering, expense control, hardware maintenance, timesheet management, and employee file upkeep, partnering with store employees and leadership to enhance overall store profitability.
  • Supported the Front End Supervisor and Assistant Store Manager to deliver efficient transaction processing and achieve goals through coaching and training.
  • Led back office operations ensuring timely processing of inventory shipments.
  • Managed team schedules to optimize workflow and improve efficiency.
  • Trained staff on best practices for inventory control and data entry.

Education

General Studies -

Keyser High School
Keyser, WV

Nursing Assistant -

Mineral County Vo Tech
Keyser, WV

Medical Administrative Assistant - Honors

Key Business College
Newport News, VA

Skills

  • Patient care
  • Personal hygiene assistance
  • Vital sign monitoring
  • Medical documentation
  • Electronic health records
  • Medical charting software
  • Medical record management
  • Patient tracking systems
  • Time management
  • Customer service
  • Team collaboration
  • Communication skills
  • Healthcare ethics
  • Guest services

Timeline

Certified Nursing Assistant

Walter Reed Post Acute
01.2024 - Current

Co-Owner and Office Manager

Wilson's Commercial Carpet Cleaners
04.2018 - Current

Back Office Lead

Best Buy
05.2013 - 08.2019

General Studies -

Keyser High School

Nursing Assistant -

Mineral County Vo Tech

Medical Administrative Assistant - Honors

Key Business College
D'Andra Wilson