D'Andre Barnes
Leander,TX
Summary
Meticulous System Administrator with experience in Hybrid Exchange Online environments and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
10
10
years of professional experience
Work History
System Administrator II
Covenant Management Systems
02.2024 - Current
- Supported cross-functional teams by creating tailored solutions using various combinations of Office 365 applications.
- Ensured data security by setting up proper access controls, permissions, and policies for all users.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
- Contributed to IT documentation by creating and updating comprehensive guides related to Office 365 administration and best practices.
- Collaborated with IT teams to integrate Office 365 applications into existing infrastructure seamlessly.
- Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
- Optimized the email system by configuring Exchange Online settings, ensuring smooth email communication across the organization.
- Implemented multi-factor authentication to bolster security measures for sensitive accounts within the organization.
- Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
- Streamlined Office 365 administration by implementing efficient processes and tools.
- Led efforts in keeping up-to-date with Microsoft updates and new features rollout, ensuring optimal utilization of available resources.
System Administrator I
Covenant Management Systems
02.2023 - 02.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Worked with users to determine areas of technology in need of improved usability.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Supported cross-functional teams by creating tailored solutions using various combinations of Office 365 applications.
- Implemented multi-factor authentication to bolster security measures for sensitive accounts within the organization.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
IT Security Technician
Covenant Management Systems
09.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Delivered comprehensive training sessions to fellow technicians, fostering a cohesive and knowledgeable team environment.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Systems Technician II
Covenant Management Systems
01.2022 - 09.2022
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Security Specialist
Security 101
02.2021 - 01.2022
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Mitigated risks associated with unauthorized access by installing advanced biometric identification systems at critical entry points.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Ensured optimal visual results, adjusting camera settings for various lighting conditions and environments.
Service Technician
ITC Service Group With Google Fiber
04.2016 - 02.2021
- Installation of fiber, coaxial, and ethernet lines into customer homes
- Provide face to face customer services to customers
- Follow all safety protocols
- Educate customers by providing demo and consultations of the service provided.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Responded to service requests during and after business hours.
Field Technician III
Time Warner Cable/ Spectrum
02.2014 - 03.2016
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
Education
Certification Program - Certificate in Computer Information Systems - Networking Concentration
California Institute of Technology
San Diego, CA08.2022
High School Diploma -
Killeen High School
Killeen, TX06.2013
Skills
- User Management
- Data Loss Prevention
- Mobile Device Management
- Exchange Online administration
- Azure Active Directory
- Microsoft Teams Management
- Email migration expertise
- Office 365 licensing management
- Office 365 performance optimization
- Office 365 troubleshooting
- Office 365 monitoring
- Security and Compliance management
- Hybrid configuration management
- Office 365 training and support
- OneDrive for Business management
- SharePoint Online administration
- Quick Learner
- Attention to Detail
- Team Collaboration
- Decision-Making
- Self Motivation
- Technical Troubleshooting
- IP Addressing and Subnetting
- Hardware knowledge
- Permissions and Access Control
- Cloud Management
- Script Writing
Timeline
System Administrator II
Covenant Management Systems
02.2024 - Current
System Administrator I
Covenant Management Systems
02.2023 - 02.2024
IT Security Technician
Covenant Management Systems
09.2022 - 02.2023
Systems Technician II
Covenant Management Systems
01.2022 - 09.2022
Security Specialist
Security 101
02.2021 - 01.2022
Service Technician
ITC Service Group With Google Fiber
04.2016 - 02.2021
Field Technician III
Time Warner Cable/ Spectrum
02.2014 - 03.2016
Certification Program - Certificate in Computer Information Systems - Networking Concentration
California Institute of Technology
High School Diploma -
Killeen High School
Similar Profiles
Margaret WeismullerMargaret Weismuller
Heath Information Specialist at Covenant Health SystemsHeath Information Specialist at Covenant Health Systems
Jane TessierJane Tessier
Communications Specialist Lead at Covenant Health SystemsCommunications Specialist Lead at Covenant Health Systems
Jamie KingJamie King
Cardiac Monitor Technician at Covenant Health SystemsCardiac Monitor Technician at Covenant Health Systems
Dr. Amanda HardwickDr. Amanda Hardwick
Director of Humanities Curriculum at Leander ISDDirector of Humanities Curriculum at Leander ISD
Venkata MangipudiVenkata Mangipudi
Sr. Data Engineer at AppleSr. Data Engineer at Apple