DANDRE B. MCKOY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
10.2023 - Current
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Store Manager
T-mobile
06.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Assistant Manager
T-Mobile
02.2021 - 06.2021
- Trained and developed new employees for ease of transition into team.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Generated promotional plans designed to boost store traffic and revenue.
Assistant Manager
Safeguard Self Storage
01.2020 - 01.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
HS Diploma - Political Economy
Leadership & Public Service High School
New York, NYHigh School Diploma -
SUNY Broome Community College
Binghamton, NYSkills
- Profit and Loss Control
- Stock Management
- Payment Processing
- Sales Analysis
- Financial Oversight
- Quality Assurance
- Strong Multitasking Skills
- Budgeting and Cost Control
- Shrinkage Control
- Staff Recruitment
- Documentation Expertise
- Inventory Control
- Payroll Administration and Timekeeping
Accomplishments
- Experienced sales representative with territory management and closing experience
- Computer proficient with strong communication skills
Timeline
Retail Sales Consultant
AT&T Mobility
10.2023 - Current
Retail Store Manager
T-mobile
06.2021 - Current
Retail Assistant Manager
T-Mobile
02.2021 - 06.2021
Assistant Manager
Safeguard Self Storage
01.2020 - 01.2021
HS Diploma - Political Economy
Leadership & Public Service High School
High School Diploma -
SUNY Broome Community College
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