Seeking a position that fosters teamwork, offers opportunities for growth, and allows me to utilize my acquired skills
and expertise that I have developed throughout my career.
Overview
4
4
years of professional experience
Work History
Cabin Service Agent
DELTA AIR LINES, INC
Atlanta, GA.
10.2023 - Current
Performed pre-flight inspections on aircraft cabins including checking seat belts, armrests, tray tables, lavatories
Verified all paperwork was completed accurately prior to each flight departure
Maintained cleanliness of aircraft cabins throughout the duration of each flight by collecting garbage from seats and floors after disembarking passengers at arrival gates
Performed post-flight duties such as restocking beverage supplies or resetting cabin lights for the next scheduled flight.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Owner/General Manager of Operations
DAWG GONE CLEAN
Atlanta, GA
12.2021 - Current
Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Developed strong relationships with clients, resulting in repeat business and referrals.
Trained new employees on company protocols, safety procedures, and best practices in car detailing.
Conducted regular performance evaluations for car detailers, identifying areas for growth and development opportunities.
Provided exceptional customer service and addressed customer inquiries.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Logistics Manager
GLOBAL TRANSPORTATION
Fairburn, GA
01.2021 - 12.2021
Managed budget with company leadership, analyzing previous purchases and forecasting future requirements
Relayed information between drivers and recipients regarding ETA and potential delays
Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Directed shipping and receiving of wide range of products daily.
Improved on-time delivery rates by optimizing transportation routes and scheduling.
Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Improved inventory accuracy by developing and implementing enhanced control systems.
Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Negotiated transportation and logistics contracts to reduce shipping costs.
Student Advisor
UNIVERSITY OF GEORGIA
Athens, GA
09.2020 - 07.2022
Coordinated referrals to help students obtain campus services
Fielded in-person, telephone and email inquiries from students and staff
Monitored student progress by discussing educational goals, grades and performance
Helped students develop achievable educational career plans and assisted with creating class schedules
Resolved students' personal and interpersonal conflicts with short-term counseling services during school hours.
Education
MASTER OF ARTS - MANAGEMENT
University of Texas at Austin
May 2022
BACHEOR OF ARTS - SOCIOLOGY
University of Georgia
May 2019
Skills
Microsoft office
Salesforce
Performance monitoring
Health & Safety
Management
Solution Oriented
Effective Cross Functional
Communicator
Conflict Resolution
Improvement Plan
Knowledge
Project Planning
Quality Decision Making
Order Supplies
Business Management Principles
Staff Training
Coaching and Mentoring
Customer Relations
Freight Operations
Problem-Solving Ability
Work Preference
Work Type
Full Time
Work Location
On-SiteRemoteHybrid
Important To Me
Company CultureHealthcare benefits
Timeline
Cabin Service Agent
DELTA AIR LINES, INC
10.2023 - Current
Owner/General Manager of Operations
DAWG GONE CLEAN
12.2021 - Current
Logistics Manager
GLOBAL TRANSPORTATION
01.2021 - 12.2021
Student Advisor
UNIVERSITY OF GEORGIA
09.2020 - 07.2022
MASTER OF ARTS - MANAGEMENT
University of Texas at Austin
BACHEOR OF ARTS - SOCIOLOGY
University of Georgia
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