DAndrea Day
Austin,TX
Summary
Self-motivated with exceptional communication and computer capabilities. Seasoned Office Manager with 10 years of professional office experience. Poised in working Day effectively with cross-functional teams in ensuring operational and service excellence. Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams and personnel. Service Personnel Resources Complex Problem Security Service Orientation Administration and Solving Systems Analysis Speaking Management Repairing Comprehension Management of budgets, budget, Call Center, closing, Critical Thinking Personnel Resources commodities, computer Writing Production and hardware, hardware, computer networks, Social Perceptiveness Processing credit, Critical Thinking, Resolve customer Time Management Persuasion complaints, clients, excellent customer Monitoring Public Safety and Scheduling and calendar management .
Overview
25
25
years of professional experience
Work History
Office Manager
Jackson Hewitt
Austin, TX
01.2008 - Current
- Answered an average of 12 calls per day by addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone
- Described product to customers and accurately explained details and care of merchandise
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Prepare and mail checks
- Automated office operations, managing client correspondence, record tracking and data communications
- Supports company operations by maintaining office systems and supervising staff
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
- Completes operational requirements by scheduling and assigning employees; following up on work results
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results
- Achieves financial objectives by preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Contributes to team effort by accomplishing related results as needed.
- Maintained computer and physical filing systems.
- Performed customer Lookup experiments and research and documented findings.
Team Leader/Supervisor
Dell Children's Medical Center
Austin, TX
01.2019 - 12.2021
- Collaborated with team managers to develop full-season game schedules
- Maintained team databases, files, and documentation in alignment with established regulations
- Coordinated video recording services to document games and tournaments
- Monitored equipment inventory to maintain quality and longevity of equipment
- Communicated with players to provide game schedules, strategy documents, and training programs
- Directed work of multiple teams and assisted with meeting specific team project goals
- Improved employee skills, increased team value, and cultivated leadership potential
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures
- Communicated policy updates to department, answered questions, and monitored compliance
- Improved team member performance through motivation and training
- Forecasted expected demands and created plans to accomplish objectives within set budgets
- Managed employee performance through disciplining, coaching, and counseling
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
Team Lead
FedEx Express
Austin, TX
07.2019 - 07.2021
- Sorting packages and placing them on sorting machines that transfers the goods to loading docks
- Ensuring the safe and successful transfer of goods and packages to their intended destination
- Handling goods and documents in a busy warehouse setting
- Loading/unloading packages and parcels on and off under the instructions received by supervisors
- Communicate efficiently with fellow workers, supervisors and other members of the team
- Well versed with automated and manual packaging machines
- Moving and storing materials and products
- Assisting with the unloading trucks and displaying teamwork with other employees
- Managing inventory control procedures and cycle counting to ensure the safe handling of parcels and packages
- Loading heavy packages on to the conveyor belt or on delivery trucks
- May also be required to pick up and deliver packages in a timely manner to the intended destination.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 5 engaged in and development.
Customer Relations Specialist
Penncro Associates Inc
Bryan, TX
04.2012 - 06.2018
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Configure, monitor, and maintain email applications or virus protection software
- Load computer tapes and disks, and install software and printer paper or forms
- Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend implementation of new technologies
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Associate of Science -
Austin Community College
Austin, TX11.2025
High School Diploma - undefined
Austin Can Academy
2011
Skills
- Coaching and Mentoring
- Motivational Leadership
- Report Preparation and Analysis
- Recruitment and Hiring
- Multitasking and Prioritization
- Data Analysis and Modeling
- Research and Analysis
- Verbal and Written Communication
- Accounts Payable and Receivable
Timeline
Team Lead
FedEx Express
07.2019 - 07.2021
Team Leader/Supervisor
Dell Children's Medical Center
01.2019 - 12.2021
Customer Relations Specialist
Penncro Associates Inc
04.2012 - 06.2018
Office Manager
Jackson Hewitt
01.2008 - Current
Associate of Science -
Austin Community College
High School Diploma - undefined
Austin Can Academy
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