Frederick Lockett
Douglasville,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Received the Chairman's Council award for top performer for 4 years.
Overview
36
36
years of professional experience
Work History
General Manager
RaceTrac
Atlanta, GA
10.1996 - 11.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Served as Area Supervisor, responsible for operations of over eight stores.
- Served as Field Auditing Manage- responsible for cash audits and complete store audits for entire company
- Served as Training Supervisor- responsible for within a specific geographical area
Air Traffic Controller
US Army
Fort Campbell North, KY
08.1989 - 09.1995
- Directed on-ground emergency management activities.
- Checked weather reports and delivered updates to pilots in preparation for diversion to other airports.
- Authorized or denied aircraft landing or take-off based on current conditions.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Taxpayer Service Representative
Internal Revenue Service, IRS
Atlanta, GA
10.1986 - 11.1988
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Education
Computer Information Systems
Fort Valley State University
Fort Valley, GA05.1986
High School Diploma -
Henry McNeal Turner High
Atlanta, GA1984
Skills
- Performance improvements
- Staff training
- Customer relationship management
- Cross-functional team management
- Vendor relationships
- Recruiting and hiring
- Project management
- Calm under pressure
- Communication skills
- Sound judgment
- Proficient in Excel and Word
- Competative Analysis
Timeline
General Manager
RaceTrac
10.1996 - 11.2022
Air Traffic Controller
US Army
08.1989 - 09.1995
Taxpayer Service Representative
Internal Revenue Service, IRS
10.1986 - 11.1988
Computer Information Systems
Fort Valley State University
High School Diploma -
Henry McNeal Turner High
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