D'Andrea Jones Goralczyk
Lawrenceburg,TN
Summary
Dynamic professional with extensive experience as a Correctional Officer at Lawrence County Sheriff's Office, skilled in emergency response and conflict resolution. Proven ability to enhance facility safety through effective inmate supervision and de-escalation techniques, fostering a secure environment while maintaining strong interpersonal relationships. Committed to upholding regulations and ensuring compliance.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Lawrence County Sheriff's Office
Lawrenceburg, TN
08.2024 - Current
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted routine inspections of housing units and common areas for security and cleanliness.
- Responded to emergencies and incidents, applying de-escalation techniques effectively.
- Documented daily activities, incidents, and inmate interactions in detailed reports.
Customer Service Representative
Cabinets To Go
Lawrenceburg, TN
12.2017 - 08.2024
- Resolved customer inquiries and concerns, ensuring high satisfaction levels through effective communication.
- Collaborated with team members to streamline order processing and enhance response times.
- Assisted customers in selecting products, providing tailored recommendations based on needs.
- Utilized CRM software to manage customer interactions and track service requests accurately.
- Conducted product knowledge training for new staff to improve team performance and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dishwasher
Square 40 Restaurant
Lawrenceburg, TN
06.2015 - 05.2020
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg, TN05.2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Restraint techniques
- Policy enforcement
- Self-defense tactics
- Safety and security enforcement
- Inmate monitoring
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Trained in defensive tactics
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Prisoner transport
- Observation techniques
- Booking procedures
- Suicide prevention
- Gang awareness
- Search procedures
- Emergency management
- Inmate behavior modification tactics
- Inmate classification
- Inmate rights
- Behavioral disorders
- Excellent problem solver
- Contraband inspections
- Radio communication
- Decision-making
- Problem-solving
- Safety and security
- Written communication
- Excellent communication
- Incident reporting
- Multitasking
- Conflict resolution
- Inmate transport
- Time management
- Task prioritization
- Interpersonal communication
Timeline
Correctional Officer
Lawrence County Sheriff's Office
08.2024 - Current
Customer Service Representative
Cabinets To Go
12.2017 - 08.2024
Dishwasher
Square 40 Restaurant
06.2015 - 05.2020
High School Diploma -
Lawrence County High School