D'Andrea Jefferson
Dallas,TX
Summary
Accomplished Lead Technical Instructor at NPower and seasoned IT Technician within the USN, adept in enhancing employability through practical skill application and mentorship. Excelled in deploying technology and fostering strong relationships, demonstrating adaptability and continuous learning. Achieved significant improvements in curriculum and team performance, leveraging strong communication and decision-making skills.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
29
29
years of professional experience
Work History
Lead Technical Instructor
NPower
06.2020 - Current
- Enhanced student employability by focusing on in-demand skills and providing practical exercises that simulated real-world work situations.
- Improved course curriculum for better knowledge retention and application by collaborating with fellow instructors to identify areas of improvement.
- Collaborated with industry partners to facilitate guest lectures or site visits that provided students with practical insights into their future careers.
- Served on departmental committees, collaborating with colleagues to develop new programs, review course offerings, and address student concerns.
- Facilitated the integration of industry-standard software tools into the curriculum, ensuring students gained hands-on experience with the latest technology.
- Mentored new instructors joining the team, sharing best practices for effective teaching strategies and classroom management techniques.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Implemented innovative teaching approaches such as flipped classrooms or project-based learning to keep students engaged and motivated.
- Enhanced student understanding of technical concepts by incorporating hands-on activities and real-world examples in lessons.
IT Technician
USN
01.1996 - 05.2014
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized inventory management to minimize costs and ensure product availability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
MBA - Business Administration
Jarvis Christian University
Hawkins, TX05-2025
BBA - Business Administration
Jarvis Christian University
Hawkins, TX05-2023
Skills
- Strong communication skills
- Adaptability to technology
- Continuous learning mindset
- Active listening techniques
- Decision-making
- Relationship building
Timeline
Lead Technical Instructor
NPower
06.2020 - Current
IT Technician
USN
01.1996 - 05.2014
MBA - Business Administration
Jarvis Christian University
BBA - Business Administration
Jarvis Christian University
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