D'Andrea Love
Edmond,OK
Summary
Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Highly enthusiastic customer service professional with over 30 years of customer/client interface experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking, reliable, organized, proactive and punctual with a team-oriented mentality.
Overview
23
23
years of professional experience
Work History
Bookkeeper/Accounting Assistant
ATI FINANCIAL & LOVEBAY TAX SERVICES
Oklahoma City, OK
01.2021 - Current
- Prepare required paperwork
- Manage tax general ledger accounts
- Maintain clients records of transactions for their business
- Aid external accounting professionals.
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Provided assistance in preparing tax returns annually.
- Reconciled intercompany accounts on a regular basis.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Documented transaction details to track and manage financial data.
LOVELOLA INC.
D’Andrea Love/Founder
01.2018 - Current
- Collaborate with board members and others on managing contractual requirements and team performance metrics while encouraging open communication and brainstorming innovative ideas
- Provide elite customer service to cross-industry small business (SMB) by providing a platform to announce, present, or advertise their product or service
- Manage operations by allocating resources, scheduling, delegating responsibilities, evaluating challenges, and designing décor and set-up that will advance continuous improvement and growth to operating a successful not for profit business
- Research, organize, and analyze information on available topics and speakers that would benefit and assist the targeted audience.
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Identified potential partnerships to expand the reach of the business.
- Established policies and procedures for efficient workflow management.
- Collaborated with internal teams on projects related to digital transformation efforts.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Provided leadership support during times of organizational change or uncertainty.
- Approved and negotiated contracts with distributors and suppliers.
- Coordinated and directed budget and financial operations to increase efficiency and maximize investments.
- Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
- Participated in small business training and development to increase company development and exposure.
- Fostered collaboration and development of new practices by business leaders.
Event Designer
D’Andrea Love/Owner
Edmond, OK
01.2015 - Current
- Prepare event décor
- Day of Coordinator
- Provided onsite support during events to ensure smooth operations.
- Scheduled speakers, performers and other personnel for events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Developed event themes and concepts to ensure successful execution of events.
- Collaborated with clients to identify their goals and expectations from the event.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Conducted onsite inspections prior to events to identify any potential issues or risks.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Selected appropriate materials and props for decorations.
- Set up stages, platforms, tables, chairs and backdrops in accordance with design plan.
- Collaborated with clients to understand their vision for the event and offered suggestions on how to achieve desired look.
- Developed creative concepts and designs for events, including layout, décor and other visual elements.
- Supervised set up of decorations at the venue before the event began.
Customer Support Specialist
OG&E Oklahoma Gas & Electric / Oklahoma City, OK
01.2001 - 06.2015
- Initiated customer contracts for residential and business accounts through data entry and accuracy focusing on data quality and integrity.
- Addressed customer concerns and/or complaints and rectified any errors or situations.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Resolved 90% of issues with first call and escalated more complex issues to obtain necessary customer support.
Education
Bachelor of Science in Business Administration (BSBA) -
Southern Nazarene University
05.2021
Skills
- Journal Entry Preparation
- Record Preparation
- Financial Recordkeeping
- Bookkeeping
- General Ledger Entries
- Account Reconciliation
- Bank Statement Reconciliation
Timeline
Bookkeeper/Accounting Assistant
ATI FINANCIAL & LOVEBAY TAX SERVICES
01.2021 - Current
LOVELOLA INC.
D’Andrea Love/Founder
01.2018 - Current
Event Designer
D’Andrea Love/Owner
01.2015 - Current
Customer Support Specialist
OG&E Oklahoma Gas & Electric / Oklahoma City, OK
01.2001 - 06.2015
Bachelor of Science in Business Administration (BSBA) -
Southern Nazarene University
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