D’Andrea Patterson
Dallas,Texas
Summary
Public safety and dispatch support professional with hands on experience managing emergency and non‑emergency calls, gathering critical incident details, and coordinating timely response actions within the Dallas County Sheriff’s Department. Skilled in de‑escalation, high volume call handling, and maintaining accurate electronic and physical records in compliance with departmental policies and legal requirements. Known for calm communication, strong customer service, and the ability to prioritize and relay information with precision in fast moving situations. Ready to apply analytical judgment, dispatch coordination, and communication strengths to roles in public safety, emergency communications, or law enforcement support.
Overview
9
9
years of professional experience
Work History
Dispatcher
Dallas County Sheriff Department
Mesquite, TX
01.2026 - Current
- Responded to emergency and non‑emergency calls, gathered critical incident details, and prioritized dispatch actions to ensure rapid and appropriate response.
- Maintained calm, controlled communication during high‑stress situations, supporting callers through emergencies and safety concerns.
- De‑escalated tense interactions with citizens using clear communication, professionalism, and situational awareness.
- Delivered empathetic, patient, and solution‑focused assistance to callers, reinforcing trust and safety within the community.
- Recorded detailed call information in physical logs and electronic databases, ensuring precise documentation for reporting and follow‑up.
- Supported courtesy patrol operations by observing, reporting, and relaying safety concerns to dispatch and law enforcement units.
Disposition Clerk (Grade 6)
Dallas County Sheriff’s Department
Dallas, TX
08.2022 - 12.2025
- Provide specialized administrative support by reviewing, interpreting, and processing detailed documentation to ensure accuracy, compliance, and proper record maintenance.
- Respond to inquiries from internal and external stakeholders by researching information, resolving discrepancies, and delivering clear, customer-focused assistance.
- Stay current on updated policies, procedures, and regulatory requirements to ensure all documentation and processes remain compliant.
- Compile, analyze, and reconcile data within internal systems to maintain accurate records and support reporting needs.
- Prepare, process, and maintain confidential records in both electronic and physical formats, ensuring accuracy and adherence to retention standards.
- Retrieve, verify, and update sensitive information using secure databases and eligibility-related systems.
- Maintain organized filing systems and ensure records are properly prepared and accessible for departmental use.
- Demonstrate strong judgment, accountability, and the ability to manage multiple priorities independently in a fast-paced environment.
- 02/2021 – Present
- August 2022 to Present
Warrant Entry Clerk (Grade 5)
Dallas County Sheriff’s Department
Dallas, TX
02.2021 - 08.2022
- Entered and updated sensitive information in internal databases with a strong focus on accuracy and eligibility verification.
- Researched records, identified inconsistencies, and took corrective action to ensure data integrity.
- Maintained organized documentation systems to support efficient retrieval and compliance with retention requirements.
- Collaborated with team members to meet deadlines and uphold quality standards.
- Provided customer service support to internal departments by supplying accurate information and clarifying procedures.
- February 2021 to August 2022
Warehouse Associate
Stitch Fix
08.2017 - 02.2021
- Assisted with daily operations involving inventory handling, material organization, and workflow support.
- Identified damaged or incorrect items and routed them for correction or replacement.
- Helped maintain orderly work areas and followed safety procedures.
- Worked collaboratively with team members to meet productivity and quality expectations.
- August 2017 to February 2021
Education
Bachelor of Arts - Legal Studies
Paul Quinn College
Dallas, Texas09.2028
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W. W. Samuell High School
Dallas, Texas01.2014
Skills
- Record Review & Data Tracking
- MS Word, Excel & General Office Software
- Team Collaboration & Independent Work
- Data Entry & Accuracy
- Records Management (Electronic & Physical)
- Documentation Review & Quality Control
- Customer Service & Communication
- Research & Issue Resolution
- Confidential Information Handling
- Microsoft Word & Excel
Timeline
Dispatcher
Dallas County Sheriff Department
01.2026 - Current
Disposition Clerk (Grade 6)
Dallas County Sheriff’s Department
08.2022 - 12.2025
Warrant Entry Clerk (Grade 5)
Dallas County Sheriff’s Department
02.2021 - 08.2022
Warehouse Associate
Stitch Fix
08.2017 - 02.2021
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W. W. Samuell High School
Bachelor of Arts - Legal Studies
Paul Quinn College