Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DANDREIA BAUGH

Memphis,TN

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

MATERIAL HANDLER TEAM LEAD

FedEx Express
Tennessee
05.2019 - Current
  • Loaded and unloaded materials into carts & cans with attention to detail.
  • Attached identifying tags or labels to materials, improving efficiency and eliminating errors.
  • Identified process improvement opportunities and proposed solutions to management.
  • Monitored flow of materials and parts to meet schedule commitments.
  • Anticipated, communicated and resolved issues affecting warehouse optimization .
  • Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.
  • Kept material handling equipment in good condition by conducting regular maintenance.
  • Sorted and placed materials on racks, shelves, or bins using predetermined sequences.
  • Used software to manage inventory and track shipments.
  • Weighed or counted items for distribution, conforming to company standards.
  • Inspected containers and labels to ensure proper placement.
  • Checked incoming deliveries, confirming orders met quality standards.
  • Sorted freight before loading and unloading .
  • Unloaded freight containers using hand tools, forklifts, and other material handling equipment.
  • Collaborated with team members to optimize efficiency in the warehouse.
  • Performed quality control checks on products prior to shipment.
  • Maintained safe worked environment by monitoring safety procedures and equipment.
  • Prepared and maintained work records and reports of information such as employee time and wages, daily receipts, and inspection results.
  • Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution.

CUSTOMER SERVICE REPRESENTATIVE

CIGNA
Remote
02.2018 - 03.2019
  • Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
  • Responded quickly to meet customer needs and resolve problems.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Worked with coworkers to complete tasks
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Sought continuing education opportunities to stay current with industry trends.
  • Troubleshot minor problems and reported larger technical issues.
  • Experienced with social media and communications platforms.
  • Met deadlines while maintaining high-quality deliverables.
  • Focused on learning new skills and staying updated with industry changes.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Provided efficient and courteous service to customers at all times.
  • Managed and coordinated multiple projects while ensuring timely completion.

CASHIER & COOK

Hardee's Resturamt
Southaven, MS
11.2017 - 01.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

SHIFT LEADER

Burger King
Grenada, MS
01.2017 - 10.2017
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.

Education

ASSOCIATE IN ARTS (A.A.) -

Holmes Community College

HIGH SCHOOL DIPLOMA -

Greenwood High School

Skills

  • Effective communication
  • Creative Problem Solving
  • Service Quality
  • Teamwork Skills & Training
  • OSHA Standards
  • Team Goals
  • Customer Service
  • Process Optimization
  • Managing Multiple Tasks
  • Critical Thinking
  • Conflict Resolution
  • Team Development & Flexiblity
  • Policy And Procedure

References

Katherine Moore 

FedEx Manager

Katherine.moore@fedex.com

901-568-2908

Curtis Williams jr.

Store Manager 

901-467-9340

Curtiswms17@gmail.com

 

David Z. Woody

FedEx  Manager 

901-240-1768

David.woody@fedex.com

 

Jasmine Body 

English Teacher

662-299-9175

bodyjasmine@ymail.com

  

Nick Gibson

FedEx Manager 

901-201-0562

Nick.gibson@fedex.com 

Timeline

MATERIAL HANDLER TEAM LEAD

FedEx Express
05.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

CIGNA
02.2018 - 03.2019

CASHIER & COOK

Hardee's Resturamt
11.2017 - 01.2018

SHIFT LEADER

Burger King
01.2017 - 10.2017

ASSOCIATE IN ARTS (A.A.) -

Holmes Community College

HIGH SCHOOL DIPLOMA -

Greenwood High School

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DANDREIA BAUGH