D'Andria Silas
Tulsa
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
cxLoyalty a JPMC Co
10.2022 - 11.2024
- Organizing meetings, travel and events
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Preparing reports and documents
- Maintaining filing systems and office equipment
- Handling requests for information and data
- Resolving administrative problems and inquiries
- Acting as a liaison between other professionals in the office.
- Receiving and directing visitors and clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Housing Coordinator
THA
04.2020 - 07.2022
- Prepare, execute, monitor and administer leases for participants in various assisted housing programs
- Define the participants rent portion and perform the annual recertification of the participants
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Process rent/utility ledgers and prepare lease packets for submission
- Request inspections and coordinate with Housing Quality Inspectors to ensure units are in compliance with HUD Housing Quality Standards and participants are in compliance with lease agreement
- Enforce policy and regulations and send appropriate correspondence to terminate, inform, or collect additional information
Customer Advocate II/Tri-State/Pharmacy Services
BCSC
11.2018 - 04.2020
- Process and adjust claims
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Transfer when appropriate
- Research benefits and advise of plan details (co-pays, deductible, expenses and benefit level)
Case Manager
Self-employeed
09.2018 - 04.2020
- Connect clients with services (counseling, healthcare, financial assistance)
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Establish treatment programs to assist with long- and short-term goals
- Follow ups with clients to ensure receiving supportive services needed
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Customer Service Specialist
Tulsa World
07.2017 - 05.2019
- Provide excellent customer service
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Make changes to accounts when appropriate
- Answer customer inquiries
- Dispatch paper deliveries
Office Manager/HR Assistant/CM I
Love and Associates Wellness Services
03.2013 - 09.2018
- Accounts Payable
- Recruit and staffing
- Organizational Department Planning
- Organization Development
- Employee Development, Needs Assessment and Training
- Employee Relations
- Employee Safety, welfare, wellness and health
- Maintain office services
- Design and implement office policies
- Establish standards and procedures
- Control correspondences
- Supervise office staff
- Maintain office records
- Maintain office efficiency
- Perform other related duties as required
Principal's Secretary
TPS
10.2003 - 09.2012
- Accounts Payable/Employee Payroll
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supply Orders, work orders
- Student Enrollment
- Class scheduling
- Operated an efficient office with parent satisfaction
Billing Specialist
TCIM
06.2001 - 10.2003
- Evaluated customers’ needs and recommended products and services to meet their needs
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Involved in training new team members
- Transferred customers to the appropriate departments
- Researched and resolved billing discrepancies to enable accurate billing.
Teacher Assistant
Community Action Project
08.1999 - 05.2001
- Assisted teacher with classroom activities
- Substituted in teachers’ absence
- Submitted lesson plans
- Responsible for meal preparation
- Worked as lead teacher the last few months of school
Floral Supervisor/Cashier
Albertson's
04.1992 - 07.1999
- Product replenishment on sales floor/Ordered plants-flowers
- Conducted regular quality control checks on incoming shipments, maintaining high standards for product excellence.
- Designed customized arrangements
- Assisted all customers encountered
- Provided exceptional customer service, addressing complaints and resolving issues promptly to maintain client loyalty.
Education
Business Administration -
Tulsa Community College
Tulsa, OK01.2004
Elementary Education -
University of Oklahoma
Norman, OK01.1991
Tulsa Technology Center
Tulsa, OK01.1989
Diploma -
Edison Senior High School
Tulsa, OK01.1989
Skills
- Office Administration
- Basic Accounting
- Clerical
- Microsoft Office
- Data Entry
- Customer Service
- Administrative Support
- Type 60WPM
- Windows Programs
- Computer skills
Additional Information
Self-motivated, professional, adaptable, and dependable.
Timeline
Administrative Assistant
cxLoyalty a JPMC Co
10.2022 - 11.2024
Housing Coordinator
THA
04.2020 - 07.2022
Customer Advocate II/Tri-State/Pharmacy Services
BCSC
11.2018 - 04.2020
Case Manager
Self-employeed
09.2018 - 04.2020
Customer Service Specialist
Tulsa World
07.2017 - 05.2019
Office Manager/HR Assistant/CM I
Love and Associates Wellness Services
03.2013 - 09.2018
Principal's Secretary
TPS
10.2003 - 09.2012
Billing Specialist
TCIM
06.2001 - 10.2003
Teacher Assistant
Community Action Project
08.1999 - 05.2001
Floral Supervisor/Cashier
Albertson's
04.1992 - 07.1999
Elementary Education -
University of Oklahoma
Tulsa Technology Center
Diploma -
Edison Senior High School
Business Administration -
Tulsa Community College
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