DANDYLYNE STEDMAN
Reno,NV
Summary
Organized Receiving Agent offers 8+ year background in the clerical tasks. Proven record of sorting mail distribution in a timely manner, updates of Mailroom Masterlist Reports using Microsoft Suite, Problem-solving and decision-making. Attention to Details, Dedicated and focused on going above and beyond requirements to contribute to company's success. Strong customer-oriented individual possessing compassion and empathy. Highly effective in communication skill.
Reliable Service Clerk/Barista in various retail stores, in a fast-paced environment committed to achieving the highest customer satisfaction. Friendly, and dedicated to creating personalized customer experience while offering expertise in coffee production, or new items in the menu.
Dedicated College Secretary with over 8 years of experience managing daily administrative support task and operations in a school institution. Exceptional recordkeeping and organizational skills. A typing skill with a speed of at least 45-50 wpm. Effective communication, proficient in writing professional correspondences Adaptable and versatile worker providing excellent customer service within dynamic collaborative, Time management, data management, microsoft suite, Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Strong work ethics
Overview
35
35
years of professional experience
Work History
Receiving Agent
Renown Health
01.2015 - Current
- Customer Services
- Manage incoming and outgoing mail and package distribution
- Manages department's mailstop by updating the Mailroom Masterlist on regular basis
- Review submitted Mailroom Request Forms for new or termination of mailstop, and /or change of address for approval, and process to Workfront application for Kronos.
- Prepare summary of accounting reports and statements of USPS dues to be submitted to Accounts Payable department for check request.
- Receive telephone calls and reply to emails any questions, inquiries or issues regarding mail services
- Takes responsibility to resolve any mail issues or problems in a professional manner, at the customers' highest satisfaction
- Collaborate with my co-worker and with the Receiving Department to be regularly updated in any changes and new policies or ideas that we can share
- Report to my immediate supervisor on regular basis
- Other task as may be required
BREAKFAST AND SOCIAL ATTENDANT
Residence Inn Marriott
11.2014 - 01.2015
- Customer Services
- Maintain a clean, comfortable and relaxing dining and living room areas for guest
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Other task as may be required.
BARISTA
STARBUCKS COFFEE COMPANY
05.2013 - 09.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintains quality store operations such as merchandising, stocking, rotating and storing products
- Contributes to store profitability such as following cash handling procedures and cash register policies.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Deli Clerk
JEWEL-OSCO
03.2013 - 12.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, deli counters. product weighing scales and meat/cheese slicer machines, cleaned and sanitized.
- Cleaned and sanitized dishes and utensils, consistently keeping it available for operations
Service Crew Member
Dunkin' Donuts
11.2012 - 04.2013
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
COLLEGE SECRETARY
UNIVERSITY OF LUZON, Dagupan City, Philippines
02.2008 - 08.2010
- Assist in the enrollment process during enrollment period for new and as well as evaluation of transfer students under Nursing Department.
- Responsible in the preparation of Summary Report of of Enrollment for the school year.
- Responsible in the preparation of class schedule and student's schedule of duties for Related Learning Experience
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered student's data into school automation system to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents such as class schedules
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
AUDITOR
LUZON MEDICAL CENTER, Dagupan City, Philippines
06.2000 - 06.2008
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditees staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Planned and executed follow-up audits at appropriate intervals.
AUDIT CLERK
LUZON COLLEGES, Dagupan City, Philippines
01.1989 - 05.2000
- Reviewed and submitted accounting paperwork such as vouchers, invoices and statements with high accuracy.
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review.
- Reviewed figures, postings and paperwork for accuracy, integrity and compliance.
- Investigated daily expenses and compared to expected expenditures to help identify discrepancies and fraud.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Responded to routine requests for information from other departments, managers and customers.
- Collaborated with managers to obtain missing information.
- Audit of student fees during enrollment periods
- Assist in the audit of payrolls, disbursements and purchases
Education
ONE YEAR CERTIFICATE - ACCOUNTING
UNIVERSITY OF LUZON
DAGUPAN CITY, PHILIPPINES03.1989
Bachelor of Arts - Political Science
LUZON COLLEGES
DAGUPAN CITY, PHILIPPINES03.1988
High School Diploma -
DIVINE WORD ACADEMY OF DAGUPAN
DAGUPAN CITY, PHILIPPINES03.1984
Skills
- Customer Service
- Attention to Detail and Result-Oriented
- Microsoft Office Suite
- Organizational and Filing Management
- Effective Communication and written Correspondence
- Time/Calendar and Data Management
- Typing skill with a speed of at least 45-50 wpm
- Collaboration and teamwork
- Self-Motivated and Independent
- Adaptability
- Problem-Solving and Decision-Making
- Strong Work Ethics
Additional Information
REFERENCES
MR TODD SHULTIS
Manager, Supply Services
Renown Regional Medical Center
1155 Mill St., Reno, NV 89502
MR ANDREW SPANG
Supervisor, Receiving Department
Renown Regional Medical Center
1155 Mill St., Reno, NV 89502
MS. JOANNE KELLY
Family Support Service III
Nevada Division of Welfare and Supportive Services
300 E. 2nd St., Suite 1200, Reno, NV 89501
Timeline
Receiving Agent
Renown Health
01.2015 - Current
BREAKFAST AND SOCIAL ATTENDANT
Residence Inn Marriott
11.2014 - 01.2015
BARISTA
STARBUCKS COFFEE COMPANY
05.2013 - 09.2014
Deli Clerk
JEWEL-OSCO
03.2013 - 12.2013
Service Crew Member
Dunkin' Donuts
11.2012 - 04.2013
COLLEGE SECRETARY
UNIVERSITY OF LUZON, Dagupan City, Philippines
02.2008 - 08.2010
AUDITOR
LUZON MEDICAL CENTER, Dagupan City, Philippines
06.2000 - 06.2008
AUDIT CLERK
LUZON COLLEGES, Dagupan City, Philippines
01.1989 - 05.2000
ONE YEAR CERTIFICATE - ACCOUNTING
UNIVERSITY OF LUZON
Bachelor of Arts - Political Science
LUZON COLLEGES
High School Diploma -
DIVINE WORD ACADEMY OF DAGUPAN