DANE BRYANT
Mitchellville,Maryland
Summary
OPERATIONS LEADER Dynamic, results-focused professional with hands-on experience. Focused on driving operational excellence through leadership of services and initiatives for top telecommunications companies. Operations Management ∙ Strategic Planning ∙ Team Leadership ∙ Customer Service ∙ Expense Management ∙ Performance Management & Reviews ∙ Conflict Management Regulatory Compliance (OSHA) ∙ Presentations & Reporting
Overview
35
35
years of professional experience
Work History
Manager of Field Operations
Lumen Technologies
01.2023 - Current
- Maintain open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinate logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Align field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Manage large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Monitor team performance to assess training requirements and areas in need of improvement.
- Implement and maintained high standards of quality in all areas.
- Boost team morale by fostering positive work culture and recognizing outstanding individual achievements regularly.
- Meet with senior management to determine needs and develop roadmaps.
- Assist in recruiting, hiring and training of team members.
CONSTRUCTION MANAGER
STARRY, INC
01.2022 - 10.2022
- Directed construction of Starry fixed wireless infrastructure for internet service at residential multi-dwelling properties
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain clear understanding of challenges faced by team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
MANAGER, CONSTRUCTION
COMCAST COMMUNICATIONS, INC
01.2013 - 01.2022
- Directed plant construction in Delaware, Maryland, Virginia, and Washington, D.C
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
MANAGER, ADVANCED SERVICES CENTER
Comcast
01.2010 - 01.2013
- Ensured customer satisfaction by driving teams to deliver top-quality service and support in all interactions
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
SUPERVISOR, ADVANCED TECHNICAL SUPPORT
ATS
01.2009 - 01.2010
- Achieved streamlined workflow and improved issue resolution through development of methods and procedure documentation, and corresponding flowchart, for Comcast customer ticket entry process
AREA MANAGER
VERIZON COMMUNICATIONS, INC
01.2006
LOCAL MANAGER
VERIZON COMMUNICATIONS, INC
01.2006 - 01.2008
LOCAL MANAGER
VERIZON COMMUNICATIONS, INC
01.1999 - 01.2006
SPLICING TECHNICIAN
VERIZON COMMUNICATIONS, INC
01.1994 - 01.1999
INSTALLATION AND REPAIR TECHNICIAN
VERIZON COMMUNICATIONS, INC
01.1989 - 01.1994
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06.2020
BBA - Business Administration
Fox School of Business-Temple University
Philadelphia, PA08.2001
Skills
- Department Oversight
- Business Leadership
- Performance Monitoring and Evaluation
- Revenue Target Achievement
- Area Management
- Directing Team Members
- Business Forecasting
- Capital Expenditures Oversight
- Controlling costs
- Team Development
- Team Leadership
- Staff Supervision
- Business Administration
Timeline
Manager of Field Operations
Lumen Technologies
01.2023 - Current
CONSTRUCTION MANAGER
STARRY, INC
01.2022 - 10.2022
MANAGER, CONSTRUCTION
COMCAST COMMUNICATIONS, INC
01.2013 - 01.2022
MANAGER, ADVANCED SERVICES CENTER
Comcast
01.2010 - 01.2013
SUPERVISOR, ADVANCED TECHNICAL SUPPORT
ATS
01.2009 - 01.2010
AREA MANAGER
VERIZON COMMUNICATIONS, INC
01.2006
LOCAL MANAGER
VERIZON COMMUNICATIONS, INC
01.2006 - 01.2008
LOCAL MANAGER
VERIZON COMMUNICATIONS, INC
01.1999 - 01.2006
SPLICING TECHNICIAN
VERIZON COMMUNICATIONS, INC
01.1994 - 01.1999
INSTALLATION AND REPAIR TECHNICIAN
VERIZON COMMUNICATIONS, INC
01.1989 - 01.1994
MBA - Business Administration
University of Phoenix
BBA - Business Administration
Fox School of Business-Temple University
Similar Profiles
Brennen McKennaBrennen McKenna
Telecommunications Technician at Lumen TechnologiesTelecommunications Technician at Lumen Technologies
Bonita RossBonita Ross
Customer Success Consultant at Lumen TechnologiesCustomer Success Consultant at Lumen Technologies
BADAWY MOHAMMEDAHMEDBADAWY MOHAMMEDAHMED
Fiber Characterization Technician at Lumen TechnologiesFiber Characterization Technician at Lumen Technologies
Adan JalomoAdan Jalomo
Talent Development Consultant at Lumen TechnologiesTalent Development Consultant at Lumen Technologies
Justin RacadioJustin Racadio
Recruitment Support Administrator at IKEA GroupRecruitment Support Administrator at IKEA Group