Dane Butler
Goodyear,AZ
Summary
Dynamic professional with extensive experience in logistics management and operational strategy. Skilled in complex problem-solving and team collaboration, contributing to successful growth initiatives and improved service quality.
Overview
19
19
years of professional experience
Work History
Manager of Hardware and Logistics Operations
AudienceView Ticketing Corp.
Goodyear, AZ
06.2021 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Maintained detailed records of incoming orders, ensuring accurate processing and fulfillment.
- Utilized problem-solving skills to address complex issues swiftly and effectively.
- Developed standard operating procedures for client relations, enhancing consistency and service quality.
- Analyzed customer feedback data, developing action plans to enhance services offered.
- Provided technical support for hardware and software across multiple platforms.
- Collaborated with team members to streamline support processes and facilitate knowledge sharing.
Salon Suite Co-Owner
Intrinsic Salon
Avondale, Arizona
10.2019 - Current
- Developed targeted marketing strategies that attracted new clients and increased service visibility.
- Collaborated with co-owners to implement strategic growth initiatives that aligned with company objectives.
- Established policies and procedures for compliance with state and federal regulations.
- Monitored expenses to ensure adherence to project budgets and financial guidelines.
- Conducted research and data analysis to support informed strategic planning decisions.
- Contributed innovative solutions that enhanced team performance and positively impacted project outcomes.
- Resolved issues efficiently by applying strong problem-solving skills.
- Achieved cost savings through the development of functional solutions to operational challenges.
Brand Ambassador
Square Inc/Block Inc
Scottsdale, Arizona
09.2016 - 10.2019
- Enhanced brand awareness through engaging customer interactions and impactful product demonstrations.
- Engaged with customers to deliver detailed product and service information, improving overall customer satisfaction.
- Educated customers on product features and benefits to improve user experience.
- Implemented sales promotions and brand initiatives to strengthen customer loyalty and retention.
Senior Customer Support Advocate
Square Inc/ Block, Inc
Scottsdale, Arizona
01.2016 - 10.2019
- Responded promptly to customer inquiries, ensuring high satisfaction levels.
- Addressed customer questions and complaints swiftly via live chat and email interactions.
- Delivered courteous support to improve customer experience for both sales and service, contributing to retention efforts.
- Cultivated strong client relationships, identifying needs to deliver tailored solutions that improved client satisfaction.
- Utilized CRM software to monitor customer interactions and manage sales pipelines.
- Achieved sales targets consistently through strategic prospecting efforts while simultaneously troubleshooting and resolving issues at hand.
- Identified and pursued cross-selling opportunities, enhancing customer value and driving additional revenue.
- Participated in weekly meetings to evaluate progress toward goals and improvement areas.
Customer Support Advocate
Square Inc/Block Inc
Scottsdale, Arizona
01.2016 - 09.2016
- Resolved customer complaints through effective communication and problem-solving techniques.
- Ensured customer satisfaction through effective communication and resolution of issues.
- Handled high-volume calls while ensuring service quality standards.
- Investigated complaints regarding product quality and service delivery.
- Documented customer feedback to inform continuous improvement initiatives.
- Analyzed complaint and service trends to identify and address systemic issues.
- Maintained current knowledge of company products, services, policies, and procedures.
- Processed account changes using proprietary software.
Assistant Grocery Department Manager
Fry's Food And Drug
Fountain Hills, Arizona
02.2008 - 01.2016
- Administered daily grocery operations, managing inventory for diverse product lines.
- Established stock rotation procedures, reducing spoilage and maximizing product freshness.
- Led merchandising initiatives across several categories in the grocery department.
- Supervised team activities including hiring, training, and scheduling staff.
- Reviewed performance metrics to ensure compliance with company standards and identify areas for improvement.
- Interpreted sales report data to adapt to customer purchasing patterns.
- Developed promotional displays and confirmed accurate signage throughout the department.
- Executed regular audits to uncover and implement opportunities for operational efficiency.
Education
Some College (No Degree) - General Studies
Mesa Community College
Mesa, AZSkills
- Order management
- Logistics Management
- Inventory management
- Supply chain management
- Strategic planning
- Hardware troubleshooting
- Operational strategy
- Vendor management
- Expense tracking
- Complex Problem-solving
- Strategic planning
- Strategic thinking
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Multitasking
- Detail oriented
- Self-managed
- Strategic mindset
Timeline
Manager of Hardware and Logistics Operations
AudienceView Ticketing Corp.
06.2021 - Current
Salon Suite Co-Owner
Intrinsic Salon
10.2019 - Current
Brand Ambassador
Square Inc/Block Inc
09.2016 - 10.2019
Senior Customer Support Advocate
Square Inc/ Block, Inc
01.2016 - 10.2019
Customer Support Advocate
Square Inc/Block Inc
01.2016 - 09.2016
Assistant Grocery Department Manager
Fry's Food And Drug
02.2008 - 01.2016
Some College (No Degree) - General Studies
Mesa Community College