Dane Campbell
Ventura,CA
Summary
Seasoned Hospitality Manager and talented leader with almost 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Residence Inn Marriott
04.2023 - Current
- The operations manager role consists of supporting every aspect of the 128 room property including housekeeping, front desk, engineering, and sales.
- My responsibilities include creating the schedule to match business needs, communicating directly with third party vendors to perform functions on the property, maintaining daily deposit logs, and ensuring that all associates on property are trained up to Marriott standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Bell Captain
Ojai Valley Inn
01.2022 - 04.2023
- My responsibilities include making the schedule to ensure that operational needs are met with proper staffing, maintaining proper time keeping for associates to reflect accurate labor totals, submitting payroll to accounting with calculated incentives, training associates to maintain luxury standards, and lastly ensuring proper documentation is given when standards are not met
- I also worked closely with all other departments including front desk, sales, housekeeping, banquets, and food/beverage to coordinate large scale corporate events, weddings, and leisure guests
- This role also required supervision of three distinct positions including Valet, Bellman, and Shuttle drivers with different training requirements for each role and Standard Operating Procedures to maintain.
FRONT DESK SUPERVISOR
Ojai Valley Inn
05.2021 - 01.2022
- It was my responsibility to oversee training of new guest service agents and ensure that they were properly onboarded.
- Performed 10-12 audits on agents, both declared and undeclared, every week to ensure Forbes standards were met.
- I also coordinated with all other departments on property to ensure guest requests were met including Sales, Housekeeping, Bell, In-room dining, etc.
- Furthermore, many groups used event space on property and that required consistent interactions with group contacts and group resume review
- In order to ensure proper guest recognition for frequent stays or celebrations, it was my responsibility to ensure PBX operators analyzed guest relation reports and entered this information into guest reservations to inform the rest of property.
Guest service agent
Ojai Valley Inn
09.2020 - 05.2021
- As a guest service agent, I functioned in three separate capacities. I worked as a front desk agent, a resort operator, and as a kiosk attendant
- As a front desk agent, I performed the duties of Check- In/ Check out, answered billing questions, and finalized guest folios
- As a resort operator, I analyzed guest relation reports to determine appropriate level of recognition for each guest and relayed calls to appropriate departments on property.
- As a kiosk attendant I welcomed guests to property, validated their reservation to stay with us through our reservation system, and provided them with valet/ luggage tags so our bell team could greet them accordingly.
Bell Coordinator
Ojai Valley Inn
07.2018 - 09.2020
- The bell coordinator position was a combination of several distinct functions.
- My primary objective was to provide guests with a seamless connection to the varying services that the bell team would provide. This included relaying guest pick up locations to our resort shuttle, delegating vehicle pull arounds to our valet team, and delegating tasks to bellman including check ins and check outs.
Server
General Chow
02.2018 - 06.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
The Nest
09.2017 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and helped determine best menu choices to meet individual preferences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
Food Runner
The Deer Lodge
04.2017 - 09.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
Education
Associate of Science - Business Administration
Ventura College
Ventura, CA05.2023
Skills
- Literate in Word and Excel
- Hospitality Management
- Issue Resolution
- Staff Development
- Inventory Oversight
- Literate with Opera and KnowCross PMS systems
- Trained in Timekeeping and labor management in Dayforce
- Interviewing and Hiring
- Cash Handling
- Guest Relations
Accomplishments
- Associate of the Quarter Nominee: Quarter Three 2019
- Associate of the Quarter Winner: Quarter Three 2019
- Manager of the Quarter Nominee: Quarter Two and Three
- Manager of the Quarter Winner: Quarter Three
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Operations Manager
Residence Inn Marriott
04.2023 - Current
Bell Captain
Ojai Valley Inn
01.2022 - 04.2023
FRONT DESK SUPERVISOR
Ojai Valley Inn
05.2021 - 01.2022
Guest service agent
Ojai Valley Inn
09.2020 - 05.2021
Bell Coordinator
Ojai Valley Inn
07.2018 - 09.2020
Server
General Chow
02.2018 - 06.2018
Cashier
The Nest
09.2017 - 01.2018
Food Runner
The Deer Lodge
04.2017 - 09.2017
Associate of Science - Business Administration
Ventura College
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