DANE C. JOHNSON SR.
Indianapolis,IN
Summary
Seasoned development professional well-versed in extraction, transformation, and loading management. Collaborative team player with excellent project management skills. Offering skills in communication and team leadership.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
KAR Global
Indianapolis, IN
05.2019 - 08.2024
- Developed marketing sales by forecasting, generating leads, qualifying and closing sales, and recommending new products and services.
- Maintained up-to-date knowledge of available products to best serve customers, and maximize sales potential.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
- Attended monthly sales meetings and quarterly sales trainings.
- Utilized data and analytics to identify target markets and understand customer needs.
- Monitored service after sale, and implemented quick and effective problem resolutions.
- Developed comprehensive training materials for new hires, enabling faster onboarding times without sacrificing quality education on products or processes.
Dealer Service Specialist
Automotive Finance Corp
01.2017 - 01.2019
- Facilitated loan processing and funding for numerous clients.
- Processed payments and provided customer support for payment and title inquiries
- Provided prompt, accurate, and courteous service to both internal and external customers.
- Used spreadsheets and other automated or manual processes to prepare required documentation and reports.
- Used spreadsheets and other automated or manual processes to prepare required documentation and reports.
- Indexed, faxed, or scanned images for routing.
- Converted paper documents to electronic images.
- Developed a thorough understanding of AFC policies, processes, and procedures related to customer accounts, and loan processing.
- Utilized all available automated systems and work queue task assignments to maintain a history of the positive dealer, auction, and branch relationships that can and will be leveraged to ensure quality customer service.
- Administered customer support of all transactions facilitated through a centralized location
- Routed completed documents, as appropriate in a timely manner.
- Demonstrated autonomy in making informed decisions and executing tasks.
- Showcased proactive approach and resourcefulness under challenging conditions.
Commercial Accounts Coordinator
ADESA Auctions
Carmel, IN
01.2015 - 01.2017
- Developed an effective filing system for tracking invoices and payments that led to easier retrieval of documents during audits or management reviews.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained accurate records of all financial transactions, ensuring timely reporting to management.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
- Improved cash flow management by proactively monitoring and collecting outstanding client balances.
- Enhanced financial accuracy by streamlining the accounts receivable and payable processes.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
Customer Service Representative
ADESA Corporate
Carmel, IN
02.2013 - 01.2015
- Maintained accurate daily accounting of all calls, and daily completion of telemarketing records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies, and services.
- Investigated and resolved accounting, service, and delivery concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback from clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Patient Registration Representative
Meridian Health Care Group
Carmel, IN
03.2010 - 04.2013
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Scheduled patient appointments in the respective doctors' calendars, and followed up with reminder phone calls.
- Increased the accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Education
Associate of Arts - Biblical Studies
Interdenominational Bible Institute
Knoxville, TN05.2010
Skills
- Leadership and Change Management
- Staff Training
- Analytical Skills
- Administration and Operations
- Leadership Development
- Sales Support
- Financial Statements
- Project Management
- Customer service
- Organized and efficient
Timeline
Inside Sales Representative
KAR Global
05.2019 - 08.2024
Dealer Service Specialist
Automotive Finance Corp
01.2017 - 01.2019
Commercial Accounts Coordinator
ADESA Auctions
01.2015 - 01.2017
Customer Service Representative
ADESA Corporate
02.2013 - 01.2015
Patient Registration Representative
Meridian Health Care Group
03.2010 - 04.2013
Associate of Arts - Biblical Studies
Interdenominational Bible Institute
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