Dane Craft

• Managed a high-volume caseload of personal injury and general liability matters from intake to litigation.
• Maintained regular communication with clients, insurance carriers, medical providers, and attorneys to ensure timely case progression.
• Organized and reviewed medical records, bills, incident reports, investigations and other supporting documentation.
• Monitored clients for treatment to build claim damages valuations.
• Prepared demand packages and assisted with pre-suit settlement negotiations.
• Drafted correspondence and legal documents in support of attorney litigation preparation.
• Deliver client-focused service while handling sensitive matters with professionalism and attention to detail.

RESULTS:

• Managed and prepared 5–7 cases per month for litigation transfer, ensuring complete file development, documentation, and seamless handoff to litigation counsel.
• Evaluated claim viability and facilitated transfer of 5–7 cases monthly to litigation, coordinating case readiness and supporting legal strategy.
• Consistently met customer service metrics including client contact for each case, medical records follow up and monitoring case development.

• Assisted attorneys with trial preparation, including organizing and managing case files, evidence, and exhibits.
• Conducted legal research and drafted legal documents, such as motions, pleadings, and discovery responses.
• Managed client communication, providing updates and answering inquiries about case progress.
• Coordinated with experts, witnesses, and court personnel to ensure smooth case progression.
• Utilized legal software for case management and document preparation, ensuring compliance with firm protocols.

• Managed day-to-day client service, addressing customer claims, billing issues, concerns, and service challenges.
• Properly set expectations for issue resolution, monitor progress and communicate outcomes.
• Scheduled, prepared for, and conducted monthly meetings to review reports and identify improvement opportunities.
• Participated in special projects and teams, identifying support areas for team members and enhancing workflow processes.

• Facilitated site plans through various departments of Pinellas County for their review.
• Maintained one point of contact for applicants to answer inquiries and updates regarding the timeline of process.
• Managed all projects regarding the vacating and releasing of right-of-ways and easements for all of Pinellas county.
• Developed presentations to be taken to the Board of County Commissioners which included multiple on site visits and developing resolutions prior to presenting before the board.