Providing an exceptional customer experience by offering first rate assistance and reassurance to internal and external clients while being a part of a diverse team of individuals whose collective efforts contribute to the wholistic development of the organization.
Hi, I’m
DANE GUTZMER
Fort Payne,US
Summary
Overview
7
years of professional experience
Work History
FIRST GLOBAL BANK
CUSTOMER CARE PROFESSIONAL
02.2022 - Current
Job overview
- Efficiently assist70-100 customers per day as their first point of contact
- Ensure first call/query resolution to minimize escalations and repeat issues
- Actively ascertain, resolve, and document customer queries
- Promote all services available, convert interests into sales
FEED ON WHEELS
ADMINISTRATIVE OFFICER
03.2020 - 01.2021
Job overview
- Liaison with10-15 supplies maintain inventory for over150 products
- Providing information to over150 products and various methods of application
- Maintain and update1000+ growing customer records & after-sales service to ensure maximum satisfaction
INC LIMITED
CUSTOMER SERVICE REP & ADMIN ASSISTANT
02.2019 - 03.2020
Job overview
- Processing customer transactions
- Motivate and monitor a team of6, assign tasks and provide daily schedules
- 3 -5 daily reports including but not limited to attendance, sales, and inventory
ITEL BPO SMART SOLUTIONS
HILTON RESERVATION AND CUSTOMER SERVICE AGENT
03.2018 - 11.2018
Job overview
- Guide80 -100 customers through the reservation process
- Liaise with Hilton Partners & Team to meet customer needs and resolves issues
- Promote services available, converting interests into sales
Education
CAPE from Sociology - Unit I, Sociology - Unit II, English Literature - Unit I, English Literature - Unit II
05.2013
University Overview
CAPE (Caribbean Advanced Proficiency Exam)
CSEC from Information Technology, English A, English B, Social Studies
05.2012
University Overview
CSEC (Caribbean Secondary Exam Certificate)
Skills
- MICROSOFT OFFICE SUITE
- PUBLIC SPEAKING
- EDUCATOR, MOTIVATOR, ACTIVE LISTENER
Hobbies and Interests
Hobbies and Interests
Capacity Development: Build or improve infrastructures., Traveling: Books have been my eyes to the world. Seeing the world first-hand would be nothing short of amazingOTHER
OTHER
- Fundamentals of Customer Service (Certificate)
- Public Speaking (Certificate)
- Teaching Level3 English (Volunteer)
- Board of Director at StandIn4u Foundation (Volunteer)
- Facilitator at Helping Hands Charity (Volunteer)
Timeline
CUSTOMER CARE PROFESSIONAL
FIRST GLOBAL BANK
02.2022 - Current
ADMINISTRATIVE OFFICER
FEED ON WHEELS
03.2020 - 01.2021
CUSTOMER SERVICE REP & ADMIN ASSISTANT
INC LIMITED
02.2019 - 03.2020
HILTON RESERVATION AND CUSTOMER SERVICE AGENT
ITEL BPO SMART SOLUTIONS
03.2018 - 11.2018
CAPE from Sociology - Unit I, Sociology - Unit II, English Literature - Unit I, English Literature - Unit II
CSEC from Information Technology, English A, English B, Social Studies
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