Dane Hill
Durham,NC
Summary
Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
An analytical Case Manager with 5 years of expertise in insurance. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
10
10
years of professional experience
Work History
Case Management Specialist
Policygenius
Durham, NC
05.2020 - 06.2022
- Accomplished clients' care by assessing insurance needs
- Acted as liaison between insurance agent and insurance underwriter
- Assessed potential risks as it pertains to personal home and auto insurance
- Educated customers on insurance needs as it pertained to accessed risks.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration, and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Account Manager and Sales Team Leader
Insurance, State Farm
Cary, NC
05.2018 - 05.2020
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated professionalism of sales within specified timeframes and met sales goals
- Educated customers on insurance benefits
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Insurance Agent
AFLAC
Cary, NC
11.2017 - 05.2018
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated professionalism of sales within specified timeframes and met sales goals
- Addressed customer service inquiries in a timely and accurate fashion
- Educated customers on insurance benefits
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Sales Representative
Enterprise
Durham, N.C.
09.2016 - 04.2017
- Provide accurate and appropriate information in response to customer inquiries
- Demonstrate mastery of customer service call script within specified timeframes
- Address customer service inquiries in a timely and accurate fashion
- Assist customers with financial matters pertaining to saving accounts
- Financial
Customer Service Specialist
Teletech
Durham, N.C.
01.2016 - 09.2016
- Provide accurate and appropriate information in response to customer inquiries
- Demonstrate mastery of customer service call script within specified timeframes
- Address customer service inquiries in a timely and accurate fashion
- Assist customers with financial matters pertaining to saving accounts
Customer Service Professional
Independence Blue Cross
Cary, NC
08.2014 - 08.2015
- Provided accurate and appropriate information in response to customer inquiries on health insurance
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Educated customers on insurance benefits
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Professional
Arise.com
Raleigh, NC
02.2012 - 06.2014
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion.
Customer Service Representative
PRC LLC
Jacksonville, NC
01.2011 - 02.2012
- Provided accurate and appropriate information in response to customer inquiries
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion.
Education
Boston University
Boston, MAHigh School Diploma - English
Freeport High School
Freeport, NY06.1990
Skills
- High customer service standards
- Service solutions expert
- Dedicated to process improvement
- Conflict resolution proficiency
- Devoted to data integrity
- Telecommunications knowledge
- Troubleshooting skills
- Strong problem-solving ability
- Preventive Healthcare
- Case Conferences
Timeline
Case Management Specialist
Policygenius
05.2020 - 06.2022
Account Manager and Sales Team Leader
Insurance, State Farm
05.2018 - 05.2020
Insurance Agent
AFLAC
11.2017 - 05.2018
Sales Representative
Enterprise
09.2016 - 04.2017
Customer Service Specialist
Teletech
01.2016 - 09.2016
Customer Service Professional
Independence Blue Cross
08.2014 - 08.2015
Customer Service Professional
Arise.com
02.2012 - 06.2014
Customer Service Representative
PRC LLC
01.2011 - 02.2012
Boston University
High School Diploma - English
Freeport High School
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