Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Meherrin Ag And Chem/Weaver Fertilizer
Winston-Salem, NC
2020.Jan - 2021.Jul
Oversee maintenance, security, manufacturing.
Reduced maintenance cost by $150,000.
Improved safety measures, created ways to improve functions of existing machinery and equipment
Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Customer Service Representative
CED/Besco Electric
Mt. Dora, FL
01.2019 - 01.2020
Sales, purchasing, and receiving
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs
Fielded customer questions regarding available merchandise, sales, current prices
Special Projects Coordinator
Vigiron LLC
Lakeland, Fl.
11.2017 - 12.2018
Conducted research and gathered key information for use in upcoming project planning.
Increased customer satisfaction by resolving product quality issues.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Communicate with all customers to understand needs and provide excellent service.
Develop product quality standards
Logistics to move finished product and raw materials
Maintenance Manager/Procurement Manager
Anuvia, Florida, LLC
Zellwood, Fl.
04.2015 - 05.2017
Procurement budget $1,000,000 +
Tools,
Equipment,
Spare parts.
Welding supplies and equipment.
Front end loaders, forklifts,
Loading and handling items.
Storage containers
Sought root causes of mechanical break downs
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
Sought project bids for onsite improvements
Procured cost information from various vendors to support cost-effective purchasing
Implementation of CMMS to
Control spare parts inventory
Execute work orders
Set up lubrication schedule
Plant manager
Natural Organic Products Int/Prince Minerals 2014
Mt.Dora, FL
07.1999 - 04.2015
Rotary drum granulator, with rotary drum dryer, with multiple belts, screener, hammer mill and other process equipment for agglomeration..
Agglomerated organic fertilizers, Humate products, 50% Granusol iron, Manganese, Zinc and other minors.
Plumbing, electrical, mill wright work, welding and fabrication, loader and forklift maintenance and repair, done mostly in house.
Experienced with these binders
93% sulfuric acid, aqua ammonia,
Lignon, molasses,
Attapulgite clay,
Liquid urea.
Produced 800 tons annually in 1999 In 2015 plant production 80-100 tons per day. 5000 tons annually.
Reduced costs by eliminating materials waste and unnecessary labor hours
Organized and guided operations of production, processing and machinery according to business procedures and protocols
Redesigned operational workflow processes to maximize efficiency
Made strategic decisions and developed key plans that affected direction of business
Planned operations to meet established schedules, factoring in order demands and business forecasts
Developed company policies, procedures, work rules, disciplinary action, and bonus program.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels
Estimated costs and set quality standards, addressed production problems, material shortages, equipment malfunctions and unavoidable delays
Changed equipment over to new products to meet all customer requirements
Education
Some College (No Degree) - Business, Marketing, Sales, Drafting
Rochester Community And Technical College
Rochester, MN
Skills
Operations management
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Timeline
General Manager
Meherrin Ag And Chem/Weaver Fertilizer
2020.Jan - 2021.Jul
Customer Service Representative
CED/Besco Electric
01.2019 - 01.2020
Special Projects Coordinator
Vigiron LLC
11.2017 - 12.2018
Maintenance Manager/Procurement Manager
Anuvia, Florida, LLC
04.2015 - 05.2017
Plant manager
Natural Organic Products Int/Prince Minerals 2014
07.1999 - 04.2015
Some College (No Degree) - Business, Marketing, Sales, Drafting
Rochester Community And Technical College
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