Summary
Overview
Work History
Education
Skills
Timeline
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Dane Knoch

DeForest,WI

Summary

Driven and performance-oriented customer service professional with a proven track record of sales excellence, integrity, and store credit card and loyalty sign-ups by combining emotional intelligence, persuasive communication, and humor. Builds strong rapport with customers and coworkers alike, creating a positive and productive atmosphere. Recognized by management for reliability, professionalism, and leadership potential. Ready to bring a growth-focused, empathetic leadership style to an operations management role.

Overview

4
4
years of professional experience

Work History

Customer Service Team Member

Fleet Farm
12.2024 - Current
  • Consistently delivers efficient, friendly, and accurate transactions while upholding Fleet Farm’s A Game Principles: Acknowledge, Ask, Act, and Appreciate
  • Maintains the utmost integrity handling payments with cash, check, and card without till discrepancies
  • Built strong customer rapport with friendliness, knowledge, skill, and humor in respectful interactions to leave customers smiling with a memorable experience
  • Proactively asked every eligible customer for loyalty or signature Fleet Farm credit card
  • Skillfully scored high percentages in loyalty during membership appreciation events
  • Led the store in credit card applications and approvals, using past work experience, knowledge, and keen emotional intelligence
  • Expertly taught new cashiers how to process any transaction
  • Constructively provided game-changing feedback with coworkers on improving their sales pitches and service skills in both word of mouth and in writing
  • Widely trusted by management and peers as a reliable, coachable, approachable, and customer-focused team member ready to grow and prosper as a leader

Food and Beverage Expert

Target
05.2022 - 02.2023
  • Executed high-volume food and beverage tasks under tight deadlines, including freight processing, pulls from backstock to the salesfloor, and inventory accuracy
  • Prioritized guest needs to ensure prompt and accurate assistance and maintain Target's guest service standards
  • Handled guest phone inquiries using mobile tech devices and provided timely and accurate support
  • Completed ample and continuous training through online lesson plans and consistently applied company values in the store
  • Productively, accurately, and efficiently incorporated feedback quickly in daily operations
  • Gained firsthand insight into the impact of recognition and inclusion, fueling a leadership style fueled by empathy, fairness, and respect

Stockroom Operations Associate (Customer Service)

Kohl's
07.2021 - 09.2021
  • Consistently delivers efficient, friendly, and accurate transactions while upholding Fleet Farm’s A Game Principles: Acknowledge, Ask, Act, and Appreciate
  • Maintains the utmost integrity handling payments with cash, check, and card without till discrepancies
  • Built strong customer rapport with friendliness, knowledge, skill, and humor in respectful interactions to leave customers smiling with a memorable experience
  • Proactively asked every eligible customer for loyalty or signature Fleet Farm credit card
  • Skillfully scored high percentages in loyalty during membership appreciation events
  • Led the store in credit card applications and approvals, using past work experience, knowledge, and keen emotional intelligence
  • Expertly taught new cashiers how to process any transaction
  • Constructively provided game-changing feedback with coworkers on improving their sales pitches and service skills in both word of mouth and in writing
  • Widely trusted by management and peers as a reliable, coachable, approachable, and customer-focused team member ready to grow and prosper as a leader

Education

Bachelor In Science - Psychology

University of Wisconsin-Madison
Madison
05-2026

Skills

  • Integrity; follows the rules, cares deeply about quality of work, works hard, is highly principled, has common sense and morals, is trustworthy with handling money
  • Sales; has ample experience processing credit applications and sign-ups for loyalty accounts at exorbitant rates, impressively understands the various principles and strategies associating with credit card salesmanship and can explain them in easy to understand manners
  • Customer Service; is hilarious and well-informed, going above and beyond training to bolster the customer experience, is helpful, is professional
  • Mathematics and Statistics; is well educated and skilled with numbers and research-based statistics, excels in problem solving
  • Leadership; is an excellent teacher and role model, strong morals, cares about people, is patient, is a good listener, enthusiastically welcomes constructive feedback, is knowledgeable with diffusing tense situations

Timeline

Customer Service Team Member

Fleet Farm
12.2024 - Current

Food and Beverage Expert

Target
05.2022 - 02.2023

Stockroom Operations Associate (Customer Service)

Kohl's
07.2021 - 09.2021

Bachelor In Science - Psychology

University of Wisconsin-Madison

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Dane Knoch