Dane Mangini

• Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Assisted customers with locating and choosing merchandise in any store department.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Folded and arranged clothing merchandise in attractive displays to drive sales.
• Drove team revenue totals by bringing in over $2,000 in sales within 3 months
• Answered questions about store policies and concerns to support positive customer experiences.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Issued receipts and processed refunds, credits, or exchanges.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Kept dressing rooms and sales floor areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Repeatedly the most efficient stower in the country, reaching up to 1,050 UPH (units per hour, items stowed per hour). Recognized for work with documented positives, stowing 20,000+ items with no mistakes.

• Maintained proper number of shopping carts in entrance of storefront.
• Cleared parking lot by collecting shopping carts to place in proper storage area.
• Monitored lot activity to maintain vehicle and guest safety.
• Assisted customers with unloading and loading material to and from vehicles.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Escorted drivers to vehicles and helped load or carry large items.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Removed safety hazards, soiled items and trash from customer areas.
• Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
• Greeted customers entering and exiting store and assisted with carts and umbrellas.
• Cleaned parking lot to provide clean and orderly environment.
• Performed tasks and errands in store to support supervisor.
• Recorded hours accurately using mobile online timekeeping system.

• Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every time an order was completed.
• Restocked display cases with attractive arrangements to promote specialty food items like unopened drinks (bottles and cans), and food items.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Educated coworkers and customers about new products.
• Memorized ingredients and recipes for almost all specialty drinks.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Cleaned counters, machines, utensils and seating areas daily.
• Cultivated ability to recall customers' names and loyalty numbers for discounts.
• Complied with standards for merchandising, stocking and storing product.
• Prioritized drink requests while managing interruptions.
• Controlled line and crowd with quick, efficient service.
• Accurately took 20+ to-go and special orders via phone daily.
• Provided in-depth information to customers on beverage preparation and offered samples of latest items and drinks.