Dane McClendon
Richmond,Virginia
Summary
As a dedicated health services student, I am passionate about enhancing community health and well-being through innovative, evidence-based solutions. I possess a strong foundation in health policy, management, and public health principles, providing me with a nuanced understanding of health systems and the significance of collaborative care.
My hands-on experience across diverse health settings has honed my communication and analytical skills, allowing me to effectively engage with patients, interdisciplinary teams, and stakeholders. I prioritize lifelong learning and am eager to contribute to initiatives that promote health equity and improve care quality for all.
With a keen eye for detail and problem-solving abilities, I leverage my knowledge in market research and data analysis, along with proficiency in Excel and SQL, to uncover insights and drive product success. I have developed strong customer service skills in fast-paced environments, focusing on effective communication and maintaining high levels of satisfaction.
I am looking to transition into a new field where I can apply and expand my versatile project management and collaboration skills, bringing a fresh perspective and commitment to quality and success. My adaptability and proactive approach further enable me to deliver effective solutions.
-
Overview
11
11
years of professional experience
Work History
Volunteer
Franklin County Area Agency on Aging
04.2023 - Current
- Work directly with people with Medicare to help them understand their prescription drug plan options and join a plan that will best suit their prescription drug needs if they choose.
- Provide one-on-one assistance to people with Medicare and their families via telephone and face-to-face sessions, public education presentations and other programs.
Digital Product Analyst Intern
HCA Healthcare
06.2024 - 07.2024
- Collaborated with product management and marketing teams to analyze customer feedback, competitors, and product performance, developing strategies to enhance product performance
- Conducted competitive analysis to inform product positioning strategies and feature development priorities.
- Worked closely with UX/UI designers to optimize user experiences across different devices/platforms while maintaining a cohesive brand identity.
Front Desk Sales Associate
Massage Envy
03.2019 - 12.2022
- Drove membership sales, enhance customer experience, educate on wellness benefits, manage appointments, and uphold location cleanliness
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
Volunteer
John Kane for State Senate Campaign
08.2020 - 09.2020
- Spoke with voters, developed a fall plan to organize campus and recruit classmates.
- Recruit volunteers and connect with other local politically engaged individuals.
Crew Member
Wendy’s
12.2016 - 01.2019
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Volunteer
YMCA Summer Camp Counselor
06.2018 - 07.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Corpus Christi Catholic School Summer Counselor
06.2015 - 07.2017
- Led team-building exercises that fostered camaraderie among both staff members and attendees alike.
- Incorporated environmental education into lessons plans where possible to increase awareness about conservation issues amongst young people attending the summer camp program.
- Collaborated with fellow counselors for efficient planning and execution of daily schedules.
- Supported diverse groups of campers, adapting activities to accommodate various skill levels and interests.
Volunteer Coordinator
South Central Community Action Program Aka SCCAP
06.2014 - 08.2014
- Coordinating and distributing food to low-income families in the community.
- Organizational skills demonstrated by keeping track of inventory and supplies.
- Fostered sense of community, organizing neighborhood gatherings.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor of Science - College of Health Professions
Virginia Commonwealth University (VCU)
Richmond, VA12.2026
Associate of Science - Business Administration
Hagerstown Community College
Hagerstown, MD12-2021
Skills
- SQL for Data Analysis
- LinkedIn Learning
- Microsoft Office Proficiency
- Google Suite
- Patient Care
- Data Entry
- Medical record management
- Customer Service
- Healthcare Budgeting
- Social Work, Communication
- Teamwork
- Detail-oriented
- Attention to detail
- Problem-solving abilities
- Multitasking
- Verbal and written communication
- Marketing strategies
- Data interpretation
- SWOT analysis
- Campaign management
- Statistical analysis
- Python programming
Languages
English
Native or Bilingual
Timeline
Digital Product Analyst Intern
HCA Healthcare
06.2024 - 07.2024
Volunteer
Franklin County Area Agency on Aging
04.2023 - Current
Volunteer
John Kane for State Senate Campaign
08.2020 - 09.2020
Front Desk Sales Associate
Massage Envy
03.2019 - 12.2022
Volunteer
YMCA Summer Camp Counselor
06.2018 - 07.2018
Crew Member
Wendy’s
12.2016 - 01.2019
Volunteer
Corpus Christi Catholic School Summer Counselor
06.2015 - 07.2017
Volunteer Coordinator
South Central Community Action Program Aka SCCAP
06.2014 - 08.2014
Bachelor of Science - College of Health Professions
Virginia Commonwealth University (VCU)
Associate of Science - Business Administration
Hagerstown Community College
Similar Profiles
Ana GonzalezAna Gonzalez
Administrative Assistant / Billing Specialist at Area Agency on Aging/ Kalamazoo County Health DeptAdministrative Assistant / Billing Specialist at Area Agency on Aging/ Kalamazoo County Health Dept
Tamara CortijoTamara Cortijo
Companion Caregiver at Area Agency On Aging Of Broward CountyCompanion Caregiver at Area Agency On Aging Of Broward County
Lorena VeraLorena Vera
Home Health Aide at Area Agency on Aging of Broward CountyHome Health Aide at Area Agency on Aging of Broward County