Dane M Cooney
Harwich
Summary
Dynamic hospitality leader with a proven track record at Chatham Inn, excelling in revenue enhancement and community engagement. Skilled in SOP development and crisis management, I empower teams to deliver exceptional guest experiences, securing a Five Star Rating through innovative operational changes and personalized service.
Overview
15
15
years of professional experience
Work History
Interim Maitre de Maison
Chatham Inn
Chatham
11.2025 - Current
- Focus on guest reviews and respond to guest reviews within 48 hours, and call guests that need attention, along with making notes of what needs focus to better the guest experience.
- Lead leaders to be leaders by holding one-on-one meetings weekly to focus on scheduling, budgeting, and conflict resolutions, along with weekly group meetings to communicate and collaborate.
- Instilled programs to boost revenue, such as an upsell program for the front desk, a spa suite room, a highlight in the Chatham Christmas stroll for the first year, and introduced Evian water products.
- I have begun to build a connection within the community and strengthen our ties within Chatham and at the inn to create a culture that is unique to the Chatham Inn, but upholds the values of Noble House Hotels and Resorts.
Front Office Manager
Chatham Inn
Chatham
02.2025 - 11.2025
- Lead the team by empowering them to make decisions to resolve guest issues.
- Collaborated with the team to make operational changes and lead them to own changes and tasks.
- Created SOPs to better serve the desk operational.
- Was a leader in the Forbes report and was able to assist in securing a Five Star Rating.
- Began engaging with the inn at a more intimate level, launching art on the lawn.
Front Desk Supervisor
Chatham Inn
Chatham
04.2024 - 02.2025
- Supervised front desk operations and ensured quality guest interactions.
- Trained and mentored new front desk staff on procedures and customer service, while adhering to Forbes Five-Star Standards.
- Implemented processes to enhance operational efficiency.
- I stepped into the room of the Front Office Manager when they were on family leave.
Guest Services Manager
Wequassett Resort & Golf Club
Harwich
02.2020 - 02.2024
- Empowered staff to make decisions on their own to ensure the most magical guest experience.
- Assisited in scheduling staff that reflected forecasts of group and social business.
- Briefing staff daily in lines ups on VIPs in ordered to personalize stays.
- Resolving guest issues in a manner that would have the guests wanting to come back to the resort.
Assistant Guest Services Manager
Wequassett Resort & Golf Club
Harwich
04.2019 - 02.2020
- Responsible for inventory of the front office
- Provided support to staff by interjecting myself in certain situations that I felt needed a manager present without staff asking.
- Oversaw bell, concierge, front desk and PBX staff while being available for any questions or concerns.
Front Desk Agent
Wequassett Resort & Golf Club
Harwich
08.2016 - 04.2019
- Individually tailored all check in, and checkouts for each business, social, family guests to ensure that their stay exceeds their expectation.
- Anticipated all guest needs during each interaction.
- Utilized the power of information in order make interactions non transactional.
Bellman
Wequassett Resort & Golf Club
Harwich
04.2016 - 08.2016
- Being an ambassador of the hotel.
- Interacting with guests in a friendly manner and getting to know them on a more personal, non- transactional level.
- Taking information learned about each guest and being able use that information to personalize their stay.
Housekeeping
The Westmoor Club
Nantucket
02.2014 - 03.2016
- General upkeep of the 18,000sq foot Wellness Center.
- In charge of draining and cleaning of hot tubs and filters on weekly basis while monitoring bromine.
- Ironing linens, napkins and folding all laundry on property.
- Making sure all guest rooms are to be refreshed or turned over in a timely manner at the club house.
Co-Owner/Manager
Calais Health & Fitness Center LLC
Calais
11.2010 - 09.2014
- Hosted facility tours for prospective clients highlighting differentiating services and amenities
- Booked daily cash receipts and deposited funds
- Tracked and paid bills and taxes
- Monitored membership account balances and followed up on delinquent accounts
- Inspected equipment regularly and repaired as needed.
Education
Business Management -
Barney School of Business at The University of Hartford
Hartford, Connecticut01.2007
Skills
- Tech (HOTSOS, Zingle, HMS, Alice, Canary, Webrez Pro)
- Leading by example
- Community engagement
- Team collaboration
- SOP development
- Budgeting and forecasting
- Revenue enhancement
- Crisis management
Websites
Projects
Restaurant Reviewer, The Nantucket Chronicle, 12/01/15, 09/01/16, Wrote restaurant reviews on Nantucket under the name 'Dining with Esquire'.
Timeline
Interim Maitre de Maison
Chatham Inn
11.2025 - Current
Front Office Manager
Chatham Inn
02.2025 - 11.2025
Front Desk Supervisor
Chatham Inn
04.2024 - 02.2025
Guest Services Manager
Wequassett Resort & Golf Club
02.2020 - 02.2024
Assistant Guest Services Manager
Wequassett Resort & Golf Club
04.2019 - 02.2020
Front Desk Agent
Wequassett Resort & Golf Club
08.2016 - 04.2019
Bellman
Wequassett Resort & Golf Club
04.2016 - 08.2016
Housekeeping
The Westmoor Club
02.2014 - 03.2016
Co-Owner/Manager
Calais Health & Fitness Center LLC
11.2010 - 09.2014
Business Management -
Barney School of Business at The University of Hartford