Dane Meyer

• Developed high-performing Customer Experience (CX) team for Fleet and Auto Insurance clients by providing mentorship, guidance, and opportunities for professional growth.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Led cross-functional team to exceed benchmarks for SLA delivery on CX statistics.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• Assisted in On-Boarding of new LeasePlan clients on Accident Management Services, sharing best practices and expertise in Client Advisor role.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.

• Managed and motivated Subrogation employees to be productive meet goals.
• Introduced Diminished Value recovery program resulting in over $1.5 Million in additional Subrogation recovery for our clients.
• Increased company Subrogation recoveries by over 100% during that tenure
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed and motivated employees to be productive and meet goals.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Various positions from Manager of Contract Administration group to "Road Warrior" presenting special leasing acquisition programs, domestically and Internationally.