Dane Moores
Cincinnati,OH
Summary
Innovative and goal-oriented management professional committed to leading high performance sales and/or Customer Service Teams. Dedicated leader skilled at team building, creating positive workplace cultures, and mentorship.
Overview
9
9
years of professional experience
Work History
Program Manager
RDI Inc
Blue Ash, OH
07.2018 - Current
- Interact with clients daily to identify business needs and requirements.
- Create and present data using MS Excel spreadsheets and other MS Office tools.
- Coach team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
- Evaluate strengths and weaknesses of candidates through effective screening processes.
- Grow sales, apply proactive management strategies, and enhance sales training.
Logistics Broker
Total Quality Logistics Inc.
Cincinnati, OH
07.2013 - 06.2018
- Built profitable book of business through cold calling
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws, or procedures.
- Maintained open communication with customers and transportation partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers, or shipping routes.
- Provided management coverage for team one Saturday per month.
Education
Bachelor of Arts - Economics
Graceland University
Lamoni, IASkills
- Performance monitoring
- Policy and procedure improvements
- Team leadership and direction
- Sales coaching
- Leadership development
- Workforce management
- Client relationship management
- Cost Estimates & Budgets
- Conflict resolution and mediation
https://www.linkedin.com/in/dane-moores-6a512923/
Accomplishments
- Launched two new lines of business in three months
- Increased team conversion rate from 15% to 20% in one year.
- Improved client's return on investment from 6X to 10X
- Increased team sales revenue in Q4 by 300%
- Successfully developed three sales agents into management roles
- Launched and supported speech analytics program
- Reduced team attrition rate by 10% in ten months
Languages
Spanish
Professional Working
Timeline
Program Manager
RDI Inc
07.2018 - Current
Logistics Broker
Total Quality Logistics Inc.
07.2013 - 06.2018
Bachelor of Arts - Economics
Graceland University