Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Maintenance Administrator
Tampa Maid Foods
01.2006 - Current
Improved equipment reliability by implementing a preventative maintenance program and scheduling routine inspections.
Reduced downtime by efficiently coordinating maintenance tasks and prioritizing urgent requests.
Enhanced team productivity with thorough training in safety procedures and equipment use.
Streamlined work order processes, resulting in faster response times to maintenance requests.
Collaborated with management to develop budgets for maintenance projects, ensuring cost-effective solutions.
Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and services.
Established clear communication channels between departments, facilitating cross-functional collaboration on maintenance projects.
Identified opportunities for process improvements within the maintenance department, leading to increased efficiency and effectiveness.
Assisted in developing capital expenditure plans for facility upgrades based on current and projected needs.
Conducted regular audits of maintenance activities to ensure compliance with regulatory standards and best practices.
Oversaw contractor selection process, ensuring proper vetting of potential service providers and alignment with company values and requirements.
Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
Provided safety education and technical training to maintenance crew to establish equipment repair standards.
Service Director
John Rugala Chev Buick Olds Pont Chrysler Jeep
04.1982 - 12.2004
Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
Wrote citations for offenders and explained procedures.
Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
Developed and implemented training programs for staff.