Dane Slater
Olympia,WA
Summary
With 25 years of experience actively participating in planning and implementing strategies for developing improved health care management, a proven track record as a detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Problem solver and excellent communicator with a superb understanding of data collection and performance metrics. Extensive experience in maintaining accurate and detailed records of health and safety, and incident reports. Recognized for staff development leading to high performing teams.
Overview
27
27
years of professional experience
Work History
Patient Experience Specialist
Summit Pacific Medical Center
Elma, WA
06.2023 - Current
- Increased access to language services for non-English speaking patients, enabling better communication and stronger relationships with healthcare providers.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively 99%.
- Promoted positive work culture within Patient Experience Department, increasing employee engagement levels.
- Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within organization.
- Developed strong relationships with patients, fostering trust and loyalty in healthcare facility.
- Coordinated with clinical staff to ensure seamless handoffs between departments during patient's resolution of concerns.
Supervisor
Summit Pacific Medical Center
Elma, WA
07.2022 - 06.2023
- Partnered with leadership team to facilitate strategic planning..
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Consistently increased patient satisfaction scores 1-2% monthly.
Resource RN
Summit Pacific Medical Center
Elma, WA
06.2021 - 07.2022
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Participated in professional development opportunities regularly to stay current on best practices in nursing.
- Served as liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Aligned nursing goals with department objectives to enhance overall performance metrics within healthcare facility.
- Managed to reduce call wait times and voice mails by efficiently processing work items and responding to 98% in-person calls daily.
Regional Clinical Manager
Horizon Healthcare
Howard, SD
09.2015 - 09.2016
- Developed strong relationships with physicians, nurses, and other healthcare providers to ensure seamless collaboration across region.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Contributed to organizational success by providing valuable input in development of long-term goals and strategies.
- Implemented data-driven decision-making processes to optimize clinic workflows, reducing patient wait times while maintaining high-quality care standards.
- Improved regional clinical operations by streamlining processes and implementing best practices effectively decreasing waste by 6% within first Quarter.
- Ensured compliance with all regulatory requirements by staying current on industry trends and changes in regulations impacting regional clinics.
Safety Officer/Instructor
Intel Corporation
Du Pont, WA
09.1996 - 11.1998
- Ensured adherence to ISO 9001/OSHA regulations, leading to safer work environment for all employees contributing to 37% quarterly decrease of occupational injuries.
- Led cross-functional teams in reviewing new process modifications, ensuring compliance with safety standards and regulations .
- Promoted culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Championed regular toolbox talks on various safety topics, contributing to well-informed workforce committed to safe practices.
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly.
Education
Master of Science - Nursing Administration And Leadership
University of Mary
Bismarck, ND12.2024
Bachelor of Science - Nursing
University of South Dakota
Vermillion, SD05.2022
Associate of Science - Nursing
University of South Dakota
Vermillion, SD12.2018
No Degree - Nursing
Bates Technical College
Tacoma, WA12.2002
Certification - Emergency Medicine
School of Health Care Sciences
Shepherd Air Force Base Wichita Falls, TX08.1982
Skills
- Analytical problem solver
- Strong interpersonal skills
- Policy Adherence
- Medical terminology understanding
- Infection control standards
- Data Collection
- Corrective Action Planning
- Evaluating Quality of Care
- Calm and Effective Under Pressure
- Business Management Principles
- Reliability and Dedication
Timeline
Patient Experience Specialist
Summit Pacific Medical Center
06.2023 - Current
Supervisor
Summit Pacific Medical Center
07.2022 - 06.2023
Resource RN
Summit Pacific Medical Center
06.2021 - 07.2022
Regional Clinical Manager
Horizon Healthcare
09.2015 - 09.2016
Safety Officer/Instructor
Intel Corporation
09.1996 - 11.1998
Master of Science - Nursing Administration And Leadership
University of Mary
Bachelor of Science - Nursing
University of South Dakota
Associate of Science - Nursing
University of South Dakota
No Degree - Nursing
Bates Technical College
Certification - Emergency Medicine
School of Health Care Sciences
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