Dynamic and customer-focused professional with extensive experience in guest services and hospitality. Proven ability to exceed expectations in delivering top-tier service, fostering positive guest experiences, and efficiently working daily operations. Adept at problem-solving, building strong client relationships, and maintaining high standards of service excellence. Skilled in working with teams, optimizing workflows, and contributing to a positive work environment. Dedicated to ensuring guest satisfaction and providing exceptional service in fast-paced, high-demand environments."
**Server/Sales Associate**
- Delivered exceptional customer service to ensure a positive dining experience, maintaining a great customer satisfaction rating.
- Utilized upselling techniques to promote high-margin items such as beverages, appetizers, and desserts, consistently exceeding daily sales.
- Managed multiple tables in a fast-paced environment, ensuring accurate orders and timely delivery to increase table turnover and revenue.
- Built rapport with guests to encourage repeat business and promote special offers, contributing to a increase in customer retention.
- Collaborated with kitchen and bar staff to ensure smooth and efficient service, maximizing guest satisfaction and sales.