Dane Westerberg
Management And Customer Service
Elk Grove,CA
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organization, efficiency and training to work under pressure. Motivated to learn, grow and excel in any position I do. Well trained in management with over 5 years of successful experience in quality work training and problem solving. Recognized consistently for performance excellence and contributions to success in the food and retail industry. Strengths in leadership and cooperating with company procedure backed by training in customer service.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Table Lead
DeKrown Enterprises
Sacramento, California
07.2020 - Current
- Inspected finished products for quality and adherence to customer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Inspected products to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Made sure that products were produced on time and are of good quality.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled day-to-day running of my team, ensuring high levels of productivity and progression.
Team Member
Panera
Elk Grove, CA
05.2019 - 06.2020
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Developed strong cooperative relationships with coworkers and managers.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
Retail Shift Lead
Dollar Tree
Elk Grove, California
10.2017 - 06.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Kitchen Shift Lead
Taco Bell
Sacramento, California
04.2013 - 09.2017
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw talented team of cashiers and the food line by actively communicating project information, remedying issues and delivering positive feedback.
Education
No Degree - General Science
Cosumnes River College
Sacramento, CA 06.2019 - Current
Skills
Production deadline management
undefinedTimeline
Table Lead
DeKrown Enterprises
07.2020 - Current
No Degree - General Science
Cosumnes River College
06.2019 - Current
Team Member
Panera
05.2019 - 06.2020
Retail Shift Lead
Dollar Tree
10.2017 - 06.2020
Kitchen Shift Lead
Taco Bell
04.2013 - 09.2017
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